Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-06-09T10:26:52+00:00

    when i get to step 15 im given two options

    1. download and inatall uodates (recommended)
    2. not right now

    which one should i choose?

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  2. Anonymous
    2018-06-05T03:20:44+00:00

    Thanks for the feedback. Good going. That's an inspiration.

    Keep us informed, if any further yet undiscovered strange circumstance should surface. But when all seems to be well, it is a good time to make a Windows system image backup.

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  3. Anonymous
    2018-06-05T02:25:29+00:00

    I got it to work! There is hope!

    I had to install the ISO onto a USB. I selected the option of booting to the windows 10 already installed. As many of you know, this takes you to a hollow ghost of what your OS should be. From there, I opened the task manager and chose file > run new task > browse. In the file explorer that pops up, select setup.exe and right click it, choosing run as administrator.

    The setup utility ran as designed from there. I was able to save all my files and apps! It took about two hours to complete. This is by no means an exhaustive step-by-step explanation, but it should give you enough to get where I did. Good luck!

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  4. Anonymous
    2018-06-04T12:23:44+00:00

    I can't believe Microsoft haven't fixed this yet and the updates are still wrecking people's computers and lives.  My laptop imploded mid-May but I have got it back working.  Save repeating myself look for Wych07 around page 12 posted on the 23rd May which shows what worked for me based on several forum sources. best wishes.

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