Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-11-20T12:50:02+00:00

    Again same issue😢😢

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  2. Anonymous
    2018-08-25T18:38:27+00:00

    Hi Martin,

    So I followed all the steps and when i restarted my pc it stays in a loop and just keeps restarting and when I press F8 the troubleshoot page wont come up.

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  3. Anonymous
    2018-08-17T21:14:08+00:00

    Same here. My birthday is totally ruined by this stupid MS update!!!!!!

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  4. Anonymous
    2018-06-14T03:09:44+00:00

    So I finally fixed my comp ( was stuck with black desktop & pulsating icons).

    • Downloaded windows creation tool from microsoft's official website.
    • Copied it in a usb drive.
    • Inserted the usb drive in broken comp, used windows+R (browse) command  and ran the set up file.

    Done.

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