Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-20T15:06:06+00:00

    Hi Andrea,

    Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

    If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

    1. Press F8 while booting your computer to access System Recovery options.
    2. Click Troubleshoot.
    3. Select Command Prompt.
    4. Enter the following commands below, then press Enter after each command:
      • chkdsk c: /f
      • bootrec /fixmbr
      • bootrec /fixboot
      • bootrec /rebuildbcd
      • bcdboot c:\windows /s c:
    5. Once done with the above commands, restart your computer and see if the problem is fixed.

    Keep us in the loop with the result.

    I do all the above step but it doesn't solve.

    I noticed on the command promote in the last step of your solution i get "Add installation to boot list ? Yes(Y)/No(N)/All(A):

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  2. Anonymous
    2018-05-19T08:47:49+00:00

    Hi.

    Were the personal files affected in this process?

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  3. Anonymous
    2018-04-05T13:25:47+00:00

    Hi Vetle,

    There are alot of reason why you encounter the issue. For us to assist you with your concern, may I know on what part of starting up your computer are you stuck? Are you able to access Windows Recovery Environment (WinRE)?

    We'll keep an eye out for your response.

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  4. Anonymous
    2018-01-17T11:02:38+00:00

    Since the steps we provided wasn't able to resolve the issue, we recommend resetting the computer instead to help resolve the issue. Repeat steps 1 and 2, then choose Reset your PC. Updating the BIOS may not help because the issue is more on the operating system itself.

    Get back to us with the outcome so we can help you further.

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