Windows 10 rollback stuck

Anonymous
2018-01-16T17:00:04+00:00

A client of mine has a Windows 10 desktop she bought a couple of years ago. Last week a user (we think her grandson) tried to rollback to a previous version of Windows. But, since Windows 10 is the original OS on the computer, it's stuck. Asks for keyboard language, then gives options to run Windows rollback or Windows 10. When you choose, it reboots and goes right back to the keyboard options. How can I get past this and fix the issue?

Windows for home | Windows 10 | Windows update

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Anonymous
2018-01-16T18:46:36+00:00

Hi Andrea,

Corrupted system files after trying to rollback are one of the possible reasons why this issue is happening. Usually, restarting the computer should resolve the issue.

If the issue still persists even after restarting your computer, we recommend repairing Windows thru Advanced options. Follow the steps below:

  1. Press F8 while booting your computer to access System Recovery options.
  2. Click Troubleshoot.
  3. Select Command Prompt.
  4. Enter the following commands below, then press Enter after each command:
    • chkdsk c: /f
    • bootrec /fixmbr
    • bootrec /fixboot
    • bootrec /rebuildbcd
    • bcdboot c:\windows /s c:
  5. Once done with the above commands, restart your computer and see if the problem is fixed.

Keep us in the loop with the result.

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  1. Anonymous
    2018-05-21T17:50:09+00:00

    Happy to hear. Hope you can explain in a bit more detail step by step exactly what you did. I have no clue what mounting the iso is  so please write so even your aunt can understand it😉

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  2. Anonymous
    2018-05-21T14:44:21+00:00

    And all we get is crickets from Microsoft. This update is a MAJOR  problem for your clients and we get nothing from the ones who created it. Unbelievable.

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  3. Anonymous
    2018-05-21T02:55:16+00:00

    Same here. My laptop is screwed after trying to perform this last update. Microsoft, you have my number. Call me. I'm not happy.

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  4. Anonymous
    2018-01-17T01:34:42+00:00

    So that didnt work. On step three it said access denied. Volume label is windows8 OS. And the boot file found is c;/windows.old/windows. Maybe something I can update in the BIOS?

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