Thanks ElmerJohn.
I rebooted my machine and am going to see what happens now before resetting or other significant steps. I will report back on the thread as I see more.
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Hi:
I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.
When I look in the Event viewer I see errors like this:
Event ID 1000
Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f
Exception code: 0xc0000409
Fault offset: 0x0000000000001db1
Faulting process id: 0x1880
Faulting application start time: 0x01d38282e4131af4
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55
Faulting package full name:
Faulting package-relative application ID:
If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:
Source
Windows Explorer
Summary
Stopped working
Date
11/26/2017 10:53 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 10.0.16299.15
Application Timestamp: 66e02565
Fault Module Name: Windows.UI.XamlHost.dll
Fault Module Version: 10.0.16299.15
Fault Module Timestamp: 00f27b8f
Exception Offset: 0000000000001db1
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2eb9
Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f
Additional Information 3: 9333
Additional Information 4: 9333781589f3ec46cd357f0fda06eea0
Extra information about the problem
Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)
I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!
[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks ElmerJohn.
I rebooted my machine and am going to see what happens now before resetting or other significant steps. I will report back on the thread as I see more.
Still having the problem. I list below a link to the Crash Dump and also copied the relevant error message from the event viewer.
Everything here (and in all of my posts) involve Windows.UI.XamlHost.dll. I think to diagnose what is going on we need to know what this is. I have no clue. What exactly does this do?
Crash Dump:
https://1drv.ms/u/s!AoMjGh2ERllBbS6VGmbRCg06uUQ
Event Viewer message:
Log Name: Application
Source: Application Error
Date: 2/8/2018 4:53:22 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-UHI1BND
Description:
Faulting application name: Explorer.EXE, version: 10.0.16299.214, time stamp: 0x9b99aba6
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f
Exception code: 0xc0000409
Fault offset: 0x0000000000001db1
Faulting process id: 0x1758
Faulting application start time: 0x01d39e93ceb3043c
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report Id: f8d5916c-b481-4bb5-9319-2fa1391a0656
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-02-08T21:53:22.407335800Z" />
<EventRecordID>12487</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-UHI1BND</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>10.0.16299.214</Data>
<Data>9b99aba6</Data>
<Data>Windows.UI.XamlHost.dll</Data>
<Data>10.0.16299.15</Data>
<Data>00f27b8f</Data>
<Data>c0000409</Data>
<Data>0000000000001db1</Data>
<Data>1758</Data>
<Data>01d39e93ceb3043c</Data>
<Data>C:\WINDOWS\Explorer.EXE</Data>
<Data>C:\Windows\System32\Windows.UI.XamlHost.dll</Data>
<Data>f8d5916c-b481-4bb5-9319-2fa1391a0656</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I am pretty sure this is due to something with the Edge Browser: I seem to have small hiccups with it at some point before each of the Explorer crashes.
I also see many Bluetooth hub errors in event viewer. Only blue tooth device I am using is my Microsoft keyboard.
Again if someone has any idea what Windows.UI.XamlHost.dll is, then we might have some insights on this?
Here is what I can see in my most recent CrashDump (posted 8 Feb 2018):
FAULTING_IP:
Windows_UI_XamlHost!wil::details::ReportFailure+e5
00007ffa`d0a31db1 cd29 int 29h
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00007ffad0a31db1 (Windows_UI_XamlHost!wil::details::ReportFailure+0x00000000000000e5)
ExceptionCode: c0000409 (Stack buffer overflow)
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 0000000000000007
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
EXCEPTION_PARAMETER1: 0000000000000007
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
FAULTING_THREAD: 0000000000002408
BUGCHECK_STR: APPLICATION_FAULT_STACK_BUFFER_OVERRUN_MISSING_GSFRAME_SEHOP
PRIMARY_PROBLEM_CLASS: STACK_BUFFER_OVERRUN_SEHOP
DEFAULT_BUCKET_ID: STACK_BUFFER_OVERRUN_SEHOP
LAST_CONTROL_TRANSFER: from 00007ffad0a31e09 to 00007ffad0a31db1
STACK_TEXT:
000000004ec7e640 00007ffad0a31e09 : 0000ffc12b0f1af4 0000000000000000 0000000000000000 00007ffad0a39fd8 : Windows_UI_XamlHost!wil::details::ReportFailure+0xe5
000000004ec7fb80 00007ffad0a48d59 : 0000000018bfd2c0 000000002551b4c0 0000003700000011 0000000025414af0 : Windows_UI_XamlHost!wil::details::ReportFailure_Hr+0x39
000000004ec7fbe0 00007ffad0a428fb : 0000000000000000 0000000025344770 0000000025ad22f0 000000000000c000 : Windows_UI_XamlHost!wil::details::in1diag3::_FailFast_Hr+0x29
000000004ec7fc30 00007ffad0a4946c : 0000000025395c90 0000000000000000 0000000000000000 0000000000000000 : Windows_UI_XamlHost!Microsoft::WRL::SimpleActivationFactory::ActivateInstance+0x34b
000000004ec7fc60 00007ffad5a1d544 : 0000000000000000 0000000000000001 0000000000000000 0000000000000000 : Windows_UI_XamlHost!ASTAThreadHost::s_ASTAThreadHostStartThreadProc+0x6c
000000004ec7fc90 00007ffad5ad1fe4 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : SHCore!_WrapperThreadProc+0xc4
000000004ec7fd70 00007ffad633efc1 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x14
000000004ec7fda0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x21
FOLLOWUP_IP:
Windows_UI_XamlHost!wil::details::ReportFailure+e5
00007ffa`d0a31db1 cd29 int 29h
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: Windows_UI_XamlHost!wil::details::ReportFailure+e5
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Windows_UI_XamlHost
IMAGE_NAME: Windows.UI.XamlHost.dll
DEBUG_FLR_IMAGE_TIMESTAMP: f27b8f
STACK_COMMAND: ~198s ; kb
FAILURE_BUCKET_ID: STACK_BUFFER_OVERRUN_SEHOP_c0000409_Windows.UI.XamlHost.dll!wil::details::ReportFailure
BUCKET_ID: X64_APPLICATION_FAULT_STACK_BUFFER_OVERRUN_MISSING_GSFRAME_SEHOP_MISSING_GSFRAME_Windows_UI_XamlHost!wil::details::ReportFailure+e5
WATSON_STAGEONE_URL: http://watson.microsoft.com/00001db1.htm?Retriage=1
Followup: MachineOwner
The Windows.UI.XamlHost.dll is a central component of Windows involved in many functions.
Can you provide the most recent dump file?
Also, can you provide the following information which may help determine any issue(s):
Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file
Then make the resulting .nfo file available via OneDrive.
Also, can you do the following:
Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file
Then make the resulting .evtx file available via OneDrive.