Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Anonymous

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.

When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x1880

Faulting application start time: 0x01d38282e4131af4

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55

Faulting package full name:

Faulting package-relative application ID:

If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source

Windows Explorer

Summary

Stopped working

Date

‎11/‎26/‎2017 10:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX64

Application Name: Explorer.EXE

Application Version: 10.0.16299.15

Application Timestamp: 66e02565

Fault Module Name: Windows.UI.XamlHost.dll

Fault Module Version: 10.0.16299.15

Fault Module Timestamp: 00f27b8f

Exception Offset: 0000000000001db1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 2eb9

Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f

Additional Information 3: 9333

Additional Information 4: 9333781589f3ec46cd357f0fda06eea0

Extra information about the problem

Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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68 answers

Anonymous

2018-01-04T06:26:13+00:00

Hi,

In most cases, this error is caused by a corrupted Windows file associated with the computer system. For better assistance, we would like to know if you noticed any changes made on your computer prior to the issue?

As an initial troubleshooting, we recommend that you perform a clean boot to remove software conflicts on your computer. For your reference, check this article on how to perform a clean boot in Windows. If the issue didn't occur after performing a clean boot, we suggest that you enable the services one by one to identify which service is causing the problem. Once you've identified the corrupted file or service, it is better to leave it disabled or uninstall it completely.

We'll be waiting for your response.
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Anonymous

2018-01-04T14:32:44+00:00

I have not made any changes (not even added any app).

I am not sure how a clean boot will help here. It is a periodic problem, so I am not sure how I would be able to see what the source of the problem.
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Anonymous

2018-01-05T04:54:44+00:00

Since this problem happens periodically, it is better to observe your computer after performing a clean boot so that we can continue troubleshooting the issue if it still persists.

Regards.
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Anonymous

2018-01-05T05:55:40+00:00

Thanks. I tried a clean boot and did in fact get the same problem.

I added a small edit to my original post to indicate this occurs after the computer was sleeping (rather than a fresh boot).
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Anonymous

2018-01-06T03:54:29+00:00
Thank you for the update. If this problem occurs after the sleep mode, we can try to run the Power troubleshooter and check if it fixes the issue. To run the Power troubleshooter, follow these steps:
1. In Cortana search, type control panel.
2. Choose Control Panel from the list.
3. In the search box at the upper-right corner of the window, type and click Troubleshooting.
4. Select View all in the left pane of the window.
5. Click Power and follow the on-screen instructions to run the troubleshooter.
Also, run the System File Checker tool to scan and repair missing or corrupted system files. Click this link on how to use the System File Checker tool.

Update us with the outcome so we can provide further assistance.
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