Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Anonymous
2018-01-04T03:56:25+00:00

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.

When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x1880

Faulting application start time: 0x01d38282e4131af4

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55

Faulting package full name:

Faulting package-relative application ID:

If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source

Windows Explorer

Summary

Stopped working

Date

‎11/‎26/‎2017 10:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX64

Application Name: Explorer.EXE

Application Version: 10.0.16299.15

Application Timestamp: 66e02565

Fault Module Name: Windows.UI.XamlHost.dll

Fault Module Version: 10.0.16299.15

Fault Module Timestamp: 00f27b8f

Exception Offset: 0000000000001db1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 2eb9

Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f

Additional Information 3: 9333

Additional Information 4: 9333781589f3ec46cd357f0fda06eea0

Extra information about the problem

Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-02-10T16:08:10+00:00

    I am pretty sure this is due to something with the Edge Browser: I seem to have small hiccups with it at some point before each of the Explorer crashes.

    I also see many Bluetooth hub errors in event viewer. Only blue tooth device I am using is my Microsoft keyboard.

    Again if someone has any idea what Windows.UI.XamlHost.dll is, then we might have some insights on this?

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  2. Anonymous
    2018-02-09T02:45:49+00:00

    Still having the problem. I list below a link to the Crash Dump and also copied the relevant error message from the event viewer. 

    Everything here (and in all of my posts) involve Windows.UI.XamlHost.dll. I think to diagnose what is going on we need to know what this is. I have no clue. What exactly does this do?

    Crash Dump:

    https://1drv.ms/u/s!AoMjGh2ERllBbS6VGmbRCg06uUQ

    Event Viewer message:

    Log Name:      Application

    Source:        Application Error

    Date:          2/8/2018 4:53:22 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      DESKTOP-UHI1BND

    Description:

    Faulting application name: Explorer.EXE, version: 10.0.16299.214, time stamp: 0x9b99aba6

    Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

    Exception code: 0xc0000409

    Fault offset: 0x0000000000001db1

    Faulting process id: 0x1758

    Faulting application start time: 0x01d39e93ceb3043c

    Faulting application path: C:\WINDOWS\Explorer.EXE

    Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

    Report Id: f8d5916c-b481-4bb5-9319-2fa1391a0656

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2018-02-08T21:53:22.407335800Z" />

        <EventRecordID>12487</EventRecordID>

        <Channel>Application</Channel>

        <Computer>DESKTOP-UHI1BND</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Explorer.EXE</Data>

        <Data>10.0.16299.214</Data>

        <Data>9b99aba6</Data>

        <Data>Windows.UI.XamlHost.dll</Data>

        <Data>10.0.16299.15</Data>

        <Data>00f27b8f</Data>

        <Data>c0000409</Data>

        <Data>0000000000001db1</Data>

        <Data>1758</Data>

        <Data>01d39e93ceb3043c</Data>

        <Data>C:\WINDOWS\Explorer.EXE</Data>

        <Data>C:\Windows\System32\Windows.UI.XamlHost.dll</Data>

        <Data>f8d5916c-b481-4bb5-9319-2fa1391a0656</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

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  3. Anonymous
    2018-02-06T15:23:28+00:00

    Thanks ElmerJohn.

    I rebooted my machine and am going to see what happens now before resetting or other significant steps. I will report back on the thread as I see more.

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  4. Anonymous
    2018-02-06T00:55:12+00:00

    Seems like you've done everything but still keeps crashing. Make sure you have backed up all your files to avoid losing your important files. Try resetting your windows. here is the link from their website https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

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  5. Anonymous
    2018-02-05T13:44:25+00:00

    I also just had an explorer crash and no crash dump was created. I think this one might have been a more serious one: the machine was on battery and in hibernation, when I turned it on for some reason it shifted from landscape to tablet (portrait mode) despite the Microsoft keyboard never being unattached. I am getting some Event Id 17 (local blue tooth adapter has failed for an undetermined manner) errors in the Event Viewer, though I think I get these pretty regularly. I will be shutting it down and seeing what I get after.

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