This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi:
I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.
When I look in the Event viewer I see errors like this:
Event ID 1000
Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f
Exception code: 0xc0000409
Fault offset: 0x0000000000001db1
Faulting process id: 0x1880
Faulting application start time: 0x01d38282e4131af4
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55
Faulting package full name:
Faulting package-relative application ID:
If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:
Source
Windows Explorer
Summary
Stopped working
Date
11/26/2017 10:53 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 10.0.16299.15
Application Timestamp: 66e02565
Fault Module Name: Windows.UI.XamlHost.dll
Fault Module Version: 10.0.16299.15
Fault Module Timestamp: 00f27b8f
Exception Offset: 0000000000001db1
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2eb9
Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f
Additional Information 3: 9333
Additional Information 4: 9333781589f3ec46cd357f0fda06eea0
Extra information about the problem
Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)
I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!
[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks auggy!
I am installing now though pretty sure this is not going to do it: we tried updating the Intel driver (to 15.60) a few weeks back. Of course I will be keep reporting back, and again I appreciate all of your patience I really do appreciate it.
There is a reference to the igd10iumd64.dll in the latest crash:
*** ERROR: Symbol file could not be found. Defaulted to export symbols for sppc.dll -
*** WARNING: Unable to verify timestamp for igd10iumd64.dll
*** ERROR: Module load completed but symbols could not be loaded for igd10iumd64.dll
GetUrlPageData2 (WinHttp) failed: 12002.
Probably caused by : Windows.UI.XamlHost.dll ( Windows_UI_XamlHost!wil::details::ReportFailure+e5 )
As the igd10iumd64.dll is a component of the Intel graphics driver try updating to the latest Intel graphics driver available from Intel:
Another crash (and short extract that I could generate at the bottom of this post):
https://1drv.ms/u/s!AoMjGh2ERllBcVpsHyzkDy4jlQo
(1) Do the exception codes tell us anything?
(2) Edge
Let me mention again that Edge Browser is completely unresponsive after this happens and must be closed via the Task Manager. So whether this is the cause or the effect, there is something which is interacting with the Edge Browser associated with this crash.
At this point I have a very updated Surface with very little in the way of apps on it. I am rather amazed at how bad this device is.
FAULTING_IP:
Windows_UI_XamlHost!wil::details::ReportFailure+e5
00007ffa`c8781db1 cd29 int 29h
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00007ffac8781db1 (Windows_UI_XamlHost!wil::details::ReportFailure+0x00000000000000e5)
ExceptionCode: c0000409 (Stack buffer overflow)
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 0000000000000007
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
EXCEPTION_PARAMETER1: 0000000000000007
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
FAULTING_THREAD: 0000000000004fb8
BUGCHECK_STR: APPLICATION_FAULT_STACK_BUFFER_OVERRUN_MISSING_GSFRAME_SEHOP
PRIMARY_PROBLEM_CLASS: STACK_BUFFER_OVERRUN_SEHOP
DEFAULT_BUCKET_ID: STACK_BUFFER_OVERRUN_SEHOP
LAST_CONTROL_TRANSFER: from 00007ffac8781e09 to 00007ffac8781db1
STACK_TEXT:
000000005ee4e090 00007ffac8781e09 : 0000ae488f91a2ab 0000000000000000 0000000000000000 00007ffac8789fd8 : Windows_UI_XamlHost!wil::details::ReportFailure+0xe5
000000005ee4f5d0 00007ffac8798d59 : 000000002496ef40 000000002bb47230 0000003700000011 000000002b7eb610 : Windows_UI_XamlHost!wil::details::ReportFailure_Hr+0x39
000000005ee4f630 00007ffac87928fb : 0000000000000000 000000002bb47590 000000002bcd31c0 000000000000c000 : Windows_UI_XamlHost!wil::details::in1diag3::_FailFast_Hr+0x29
000000005ee4f680 00007ffac879946c : 000000002b7ea960 0000000000000000 0000000000000000 0000000000000000 : Windows_UI_XamlHost!Microsoft::WRL::SimpleActivationFactory::ActivateInstance+0x34b
000000005ee4f6b0 00007ffad5a1d544 : 0000000000000000 0000000000000001 0000000000000000 0000000000000000 : Windows_UI_XamlHost!ASTAThreadHost::s_ASTAThreadHostStartThreadProc+0x6c
000000005ee4f6e0 00007ffad5ad1fe4 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : SHCore!_WrapperThreadProc+0xc4
000000005ee4f7c0 00007ffad633efc1 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x14
000000005ee4f7f0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x21
FOLLOWUP_IP:
Windows_UI_XamlHost!wil::details::ReportFailure+e5
00007ffa`c8781db1 cd29 int 29h
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: Windows_UI_XamlHost!wil::details::ReportFailure+e5
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Windows_UI_XamlHost
IMAGE_NAME: Windows.UI.XamlHost.dll
DEBUG_FLR_IMAGE_TIMESTAMP: f27b8f
STACK_COMMAND: ~275s ; kb
FAILURE_BUCKET_ID: STACK_BUFFER_OVERRUN_SEHOP_c0000409_Windows.UI.XamlHost.dll!wil::details::ReportFailure
BUCKET_ID: X64_APPLICATION_FAULT_STACK_BUFFER_OVERRUN_MISSING_GSFRAME_SEHOP_MISSING_GSFRAME_Windows_UI_XamlHost!wil::details::ReportFailure+e5
WATSON_STAGEONE_URL: http://watson.microsoft.com/00001db1.htm?Retriage=1
Followup: MachineOwner
7-Zip is a very good program and one that I would recommend so I would say stay with that one.
Thanks auggy.
I am starting with the 7-zip (I have experienced crashes when dropping files into it). I have uninstalled and the installed the current version (18.01, 64 bit version, http://www.7-zip.org/a/7z1801-x64.exe) as you suggested. It seems odd that an open source program would be the source of the problem! I really dislike the windows zip program and had problems when I was using winzip earlier. Is there another program people use?
