Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Anonymous

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.

When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x1880

Faulting application start time: 0x01d38282e4131af4

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55

Faulting package full name:

Faulting package-relative application ID:

If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source

Windows Explorer

Summary

Stopped working

Date

‎11/‎26/‎2017 10:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX64

Application Name: Explorer.EXE

Application Version: 10.0.16299.15

Application Timestamp: 66e02565

Fault Module Name: Windows.UI.XamlHost.dll

Fault Module Version: 10.0.16299.15

Fault Module Timestamp: 00f27b8f

Exception Offset: 0000000000001db1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 2eb9

Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f

Additional Information 3: 9333

Additional Information 4: 9333781589f3ec46cd357f0fda06eea0

Extra information about the problem

Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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68 answers

Anonymous

2018-03-15T12:47:26+00:00

Another explorer crash: https://1drv.ms/u/s!AoMjGh2ERllBd8brcpkhwJI\_En0

Only thing new is that it crashed while I was plugged in and after it went to sleep (it has always been while on battery and when I log back in via Windows Hello as the surface is coming out of sleep or hibernate). I am having problems reading the crash dump though I can see from event viewer that I had my usual Event 1000 error with Windows.UI.XamlHost.dll (listed at bottom). Auggy can you see if there is anything else different? I have done tons of windows and firmware updates over the weekend, but obviously they did nothing.

PS Just now I have disabled Windows Hello. Pretty sure this is not going to help given the last explorer crash but it is worth trying...

Faulting application name: Explorer.EXE, version: 10.0.16299.248, time stamp: 0x18ee648b

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x18f0

Faulting application start time: 0x01d3ba47b453ca8d

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: cda75450-45fe-44cd-856f-01f89091d517

Faulting package full name:

Faulting package-relative application ID:
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Anonymous

2018-03-08T23:22:10+00:00

To disable (remove) Hello Windows look for an option here:

Start > Settings > Accounts > Sign in Options > Windows Hello > Remove
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Anonymous

2018-03-07T16:10:04+00:00

Another crash: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Each time I am getting this the Hello Windows startup is a bit slow, it says something like get closer or looking for options, and then when I get in explorer has crashed. Is there a way to disable Hello Windows?
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Anonymous

2018-03-03T22:49:58+00:00

Thanks!

Ugh before I even could another crash. Looks exactly all of the others naturally.

crash dump: https://1drv.ms/u/s!AoMjGh2ERllBdW8\_kc0\_I0OhpDY
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Anonymous

2018-03-03T02:19:43+00:00

OK, good luck!
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