Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Anonymous
2018-01-04T03:56:25+00:00

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.

When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x1880

Faulting application start time: 0x01d38282e4131af4

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55

Faulting package full name:

Faulting package-relative application ID:

If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source

Windows Explorer

Summary

Stopped working

Date

‎11/‎26/‎2017 10:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX64

Application Name: Explorer.EXE

Application Version: 10.0.16299.15

Application Timestamp: 66e02565

Fault Module Name: Windows.UI.XamlHost.dll

Fault Module Version: 10.0.16299.15

Fault Module Timestamp: 00f27b8f

Exception Offset: 0000000000001db1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 2eb9

Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f

Additional Information 3: 9333

Additional Information 4: 9333781589f3ec46cd357f0fda06eea0

Extra information about the problem

Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-01-30T15:47:01+00:00

    I found a thread relating to this error on another site. It would seem some of the fixes are more difficult than just doing a repair install of Windows.. I am sorry reading a dump file  is beyond my experience. Someone else will need to help on that. If you want to take a look at this thread maybe you will get an idea on what you can do. Ignore the post that looks like an ad for a program that fixes things.. Sorry can not be of more help.

    https://superuser.com/questions/1059411/windows-10-shellexperiencehost-crashes

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  2. Anonymous
    2018-01-30T12:36:03+00:00

    Thanks. Tried this but did not seem to do anything.

    If anyone can look at the dump and let me know if there is anything there please let me know.

    Apparently updating the graphics driver is not enough.

    Another crash: here is the dump file,

    https://1drv.ms/u/s!AoMjGh2ERllBaiZ2PDDQAc0k6AM

    I should add here are common things:

    • this happens after resuming from sleep but only when *not* plugged in
    • Edge browser is unresponsive and must be manually shut down via Task Manager

    You can try a repair on edge  .. Settings>> apps >>apps and features>>Find Microsoft Edge and click advanced options  then click repair.

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  3. Anonymous
    2018-01-30T00:23:58+00:00

    Apparently updating the graphics driver is not enough.

    Another crash: here is the dump file,

    https://1drv.ms/u/s!AoMjGh2ERllBaiZ2PDDQAc0k6AM

    I should add here are common things:

    • this happens after resuming from sleep but only when *not* plugged in
    • Edge browser is unresponsive and must be manually shut down via Task Manager

    You can try a repair on edge  .. Settings>> apps >>apps and features>>Find Microsoft Edge and click advanced options  then click repair.

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  4. Anonymous
    2018-01-29T23:52:44+00:00

    Apparently updating the graphics driver is not enough.

    Another crash: here is the dump file,

    https://1drv.ms/u/s!AoMjGh2ERllBaiZ2PDDQAc0k6AM

    I should add here are common things:

    • this happens after resuming from sleep but only when *not* plugged in
    • Edge browser is unresponsive and must be manually shut down via Task Manager

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  5. Anonymous
    2018-01-26T17:05:58+00:00

    Thanks: I have the updates set to be delayed but I just do not seem to be ever given the option of firmware or driver updates. Cannot see a setting that would change that :(

    I did manually add the most recent Surface firmware update

    SurfacePro_Win10_16299_1710007_0.msi

    a few days ago via

    https://www.microsoft.com/en-us/download/details.aspx?id=55484

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