Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Anonymous
2018-01-04T03:56:25+00:00

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.

When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x1880

Faulting application start time: 0x01d38282e4131af4

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55

Faulting package full name:

Faulting package-relative application ID:

If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source

Windows Explorer

Summary

Stopped working

Date

‎11/‎26/‎2017 10:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX64

Application Name: Explorer.EXE

Application Version: 10.0.16299.15

Application Timestamp: 66e02565

Fault Module Name: Windows.UI.XamlHost.dll

Fault Module Version: 10.0.16299.15

Fault Module Timestamp: 00f27b8f

Exception Offset: 0000000000001db1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 2eb9

Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f

Additional Information 3: 9333

Additional Information 4: 9333781589f3ec46cd357f0fda06eea0

Extra information about the problem

Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-02-14T03:01:32+00:00

    7-Zip is a very good program and one that I would recommend so I would say stay with that one.

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  2. Anonymous
    2018-02-14T02:00:02+00:00

    Thanks auggy.

    I am starting with the 7-zip (I have experienced crashes when dropping files into it). I have uninstalled and the installed the current version (18.01, 64 bit version, http://www.7-zip.org/a/7z1801-x64.exe) as you suggested. It seems odd that an open source program would be the source of the problem! I really dislike the windows zip program and had problems when I was using winzip earlier. Is there another program people use?

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  3. Anonymous
    2018-02-13T21:25:01+00:00

    The Event Logs show numerous 7zFM.exe crashing with the 7z.dll which would indicate there is an issue with the 7-Zip program that is installed which appears to be at version 16.04.

    Can you uninstall 7-Zip and, if you would like to use the 7-Zip program install the latest version (18.01):

    http://www.7-zip.org/

    And, update to the latest build of Windows 10 1709 (16299.248):

    https://support.microsoft.com/en-us/help/4074588

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  4. Anonymous
    2018-02-13T12:49:46+00:00

    Another explorer crash :(

    Here is the crash dump: https://1drv.ms/u/s!AoMjGh2ERllBcIyONIfd-mz63D8

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  5. Anonymous
    2018-02-13T02:08:17+00:00

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