Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Anonymous

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated). The crash seems to occur periodically after a Hello Windows log-in (this occurs after the computer was sleeping rather than on a fresh boot). It seems to involve Windows.UI.XamlHost.dll based on the below.

When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb

Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f

Exception code: 0xc0000409

Fault offset: 0x0000000000001db1

Faulting process id: 0x1880

Faulting application start time: 0x01d38282e4131af4

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll

Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55

Faulting package full name:

Faulting package-relative application ID:

If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source

Windows Explorer

Summary

Stopped working

Date

‎11/‎26/‎2017 10:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: BEX64

Application Name: Explorer.EXE

Application Version: 10.0.16299.15

Application Timestamp: 66e02565

Fault Module Name: Windows.UI.XamlHost.dll

Fault Module Version: 10.0.16299.15

Fault Module Timestamp: 00f27b8f

Exception Offset: 0000000000001db1

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 2eb9

Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f

Additional Information 3: 9333

Additional Information 4: 9333781589f3ec46cd357f0fda06eea0

Extra information about the problem

Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this!

[Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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68 answers

Anonymous

2018-03-03T22:49:58+00:00

Thanks!

Ugh before I even could another crash. Looks exactly all of the others naturally.

crash dump: https://1drv.ms/u/s!AoMjGh2ERllBdW8\_kc0\_I0OhpDY
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Anonymous

2018-03-03T02:19:43+00:00

OK, good luck!
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Anonymous

2018-03-02T22:58:49+00:00

Thanks auggy that is my next step.

I am going to try a few more small tweaks with some reboots, though pretty sure that will not help. Then it is a repair. Ugh I guess I will basically be starting over from scratch, reinstalling everything.
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Anonymous

2018-03-02T03:12:48+00:00

The error is still caused by the Windows.UI.XamlHost.dll :

*** ERROR: Symbol file could not be found. Defaulted to export symbols for sppc.dll -

GetUrlPageData2 (WinHttp) failed: 12002.

Probably caused by : Windows.UI.XamlHost.dll ( Windows_UI_XamlHost!wil::details::ReportFailure+e5 )

I would still recommend a repair of Windows as the SFC may not be infallible or the issue may be outside the scope of the SFC.
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Anonymous

2018-03-01T15:43:41+00:00

I am not sure if anyone is following this thread but another explorer crash (I mean I did get a whole three days without one).

Does anyone know if there is a way to contact Microsoft to get support?

crash dump: https://1drv.ms/u/s!AoMjGh2ERllBdHPnkaxHmDOpilM
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