Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-02-23T21:30:26+00:00

    We had the same thing happen to a few machines...If you're running into a BSOD after a system restore, try booting the PC using the "Disable Driver Signing" option (option 7 I believe) and that may boot up the PC. Then you can disable the signing until this is resolved by running this command: bcdedit.exe /set nointegritychecks on

    ninny1176,

    Noted, annoyingly I didn't see your post until I had already done the resets but if I get any more I will certainly try this method!

    Thanks,

    Siv

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  2. Anonymous
    2018-02-24T07:09:42+00:00

    I have fixed two computers both all-in -ones (one a dell and the other an HP) with this problem by resetting the operating system.  After the operating system update both work with all updates.  The HP had intermittent keyboard functionality and the touchscreen worked while the dell lost the touch screen and also had intermittent keyboard.  Multiple keyboards and mice had intermittent effect on the keyboard and neither had a working mouse until I did an operating system reset.  I have a third computer with this issue that is are regular dell tower XPS 8910 with no touch screen there is no mouse or keyboard that works at all so I will try the command to disable diver signing.  I was going to re-image that one with a USB but held off for the moment.  The two all-in-one computers had PC Matic installed on them.  I suspect that the problem with the update causing this problem is and interaction with driver management. My guess this is causing the issue.  I couldn't get deep enough into the XPS 8910 to see what was on this computer but would not be surprised if it had a similar third party software.  I uninstalled PC matic on the first computer that I saw this on which got the keyboard to work somewhat but did not gain full functionality until I did a reset.

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  3. Sumit 44,426 Reputation points Volunteer Moderator
    2018-02-24T07:59:02+00:00

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  4. Anonymous
    2018-02-24T15:27:35+00:00

    I am currently working on two machines with this problem. After being on chat with two representatives for over three hours last night it seems that a full re-installation may be the only solution. That will mean that these machines go back to windows seven OS and I do not believe that Microsoft will give us the option to update them back to windows 10 for free.

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