Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-03-20T21:30:18+00:00

    Hi Monica,

    Thank you for the info. I have downloaded and created a Win10 Media Creation DVD, (and a USB stick), for use if ever I get back to Windows 10 and it gets messed up again.

    For my wife's computer, which got hit after I had re-installed Win 8.1, I found a Microsoft document on the web called Recovery Options in Windows 10.This took me to the MS download site to download a recovery file, which asked me to say 32 or 64 bit. Her computer is older so I guessed 32 bit to create a recovery DVD. This did not work in her computer, and I did not have the Dell recovery disk so I took it to a repair shop where they re-installed Windows 7. (I now know that her computer is 64 bit.)

    The end result is that neither of us is running Windows 10 any more and things seem to be working nicely on 7 and 8.1, so we plan to stick with them for the foreseeable future.

    Thanks again and regards,

    Bill

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  2. Anonymous
    2018-03-24T17:17:09+00:00

    Thank you for letting us know.

    Should you have other concern or question, don't hesitate to inform us and we'll be happy to assist you.

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