Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-03-19T16:59:24+00:00

    Frustrating that the suggestions require a working keyboard or mouse, which we did not have.

    By March 5, 2018, both of our computers had their original operating systems (Win 7 & Win 8.1) re-installed.

    MS knew there was a problem 14 February 2018. There should have been an update by 15 February that would uninstall the bad update with no user input (since there was no way to give user input).

    All water under the bridge now, but it will be some time before we try Windows 10 again.

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  2. Anonymous
    2018-03-19T17:31:15+00:00

    It is frustrating.  I was finally able to activate my computer.  Lost programs and have to reinstall.  Windows 10 is not my favorite.  Working on a downgrade.

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  3. Anonymous
    2018-03-19T17:32:20+00:00

    No Keyboard; no mouse

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  4. Anonymous
    2018-03-20T18:40:14+00:00

    You can boot your computer in Safe mode. You can use the Media Creation tool to access Safe mode in WinRE. Safe mode starts Windows in a limited state, where only the bare essentials are started. The Windows Recovery Environment (WinRE) is a recovery environment that can repair common causes of unbootable operating systems. To do so, follow the steps below:

    Download the Windows 10 ISO from this link and use it to create an installation media. Follow the instructions under the Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC section on the link.

    Once you're done creating an installation media, you may then proceed to boot your computer in Safe mode with Networking. To do, follow these steps:

    1. Insert the Media Creation Tool, and then restart your computer.
    2. Press any key to proceed when prompted.
    3. You will be prompted to a Language Selection window. Click Next.
    4. On the Install now window, click Repair your computer.
    5. Choose Troubleshoot.
    6. Select Advanced Options.
    7. Click Startup Settings.
    8. Under Startup Settings, click Restart.
    9. Select Enable Safe Mode with Networking using the F-keys.

    Check if you will be able to access the mouse and keyboard while in Safe mode. If so, then you can then proceed to install the March 5, 2018—Cumulative Update via Windows Update or through Microsoft Update Catalog.

    Should you have further questions, let us know.

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