Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-03-14T18:19:27+00:00

    Hi Siv,

    Your comment about the Windows 10 Update problem possibly being caused by Antivirus software does not mention a specific AV program. My wife and both use Vipre antivirus. Is there any info available as to which programs might be responsible?

    Thank you,

    Bill

    Bill,

    Pretty much all my clients use Vipre as well and most of them were hit, so I suspect Vipre is one of the AV products that somehow intereferes with the KB4074588 update so that it does not complete properly and does not therefore put in the updated keyboard and mouse drivers.

    I have seen other posts where this happened with McAfee, and Norton as well so it may be that they are interfering as well.

    It must be that something the update does appears to the AV as a malicious activity and it blocks it?

    Interestingly I used to use VIPRE and after a number of issues with it, switched to Malwarebytes and I have not had any issues with these patches.

    Siv

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  2. Anonymous
    2018-03-15T17:39:36+00:00

    I was unable to uninstall KB4074588 because my keyboard and mouse did not work. The triple start to get into Safe mode (which I only learned about because my wife's computer was still working) did not work for me either. (The old F12 during startup seemed much simpler and more reliable.)

    End result: two computers no longer on Windows 10 (among many others that I have heard about).

    My opinion: Any update that disables the input devices on a computer should be uninstalled by a subsequent update with no user input, as soon as the problem is discovered,

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  3. Anonymous
    2018-03-19T15:03:34+00:00

    This is the 2nd time due to update.  Now I am unable to fix it.

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  4. Anonymous
    2018-03-19T16:45:45+00:00

    Hi TexBillS,

    This issue has been reported and was fixed by the March 5, 2018—Cummulative Update. You can install the March 5, 2018—KB4090913 (OS Build 16299.251) update via Windows Update by following the steps below:

    1. Select the Start button, and then go to Settings > Update & security > Windows Update, select Check for updates.
    2. Install the KB4090913 update and then restart your computer.

    If the KB4090913 update is not offered in the Window Update, then you can consider installing it manually from the Microsoft Update Catalog.

    Let us know how it goes and we'll assist you further if needed.

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