Recent update causing USB mouse/keyboards to stop working

I did the steps exactly as stated above.   Multiple times and triple checked everything was correct.   My windows in in C: so I did change to that.  I keep getting this error:

Error 1009:

An error occurred while attempting to access the image.

For more information, review the log file.

The DISM log file can be found at x:\windows\logs\DISM\dism.log

Thank you people for your suggestions. I don't have a PS/2 port nor a spare slot for a card. I've tried a bluetooth keyboard and it didn't work. I tried the command line above (I've triple checked, I'm sure I typed it exactly, and I know I'm 64 bit), and I get the error message:

Error 87: The remove-package/packagename option is unknown.

When I go to the command prompt, it is x:\windows\system32>

That's where I typed in the code. Is this correct?

Any other suggestions, rather than the miserable ones of losing at the least all my programs?

thanks again, I so appreciate people trying to help me, Emily

Emily,

These are the steps to follow I think you can jump to step 3 as you must already have got into the command line:

Step 1

Do the 3x power off thing to get to your system restore menu

Step 2

Get the command prompt going

Step 3

Type:

Bcdedit /enum

Step 4

This will produce a list of text blocks, in one of them look for the word:

"osdevice"

Somehwere in that same block of text there will be a drive letter, make a note of that and use that as the letter you use in the next  step after "/image:"

If you don't see OSDevice in any of the blocks try typing:

C:

Followed by the enter key (this will change the drive to the C: drive, then type:

dir

And again press enter.  If you see a listing that includes:

C:\Users and C:\Windows and possibly C:\Windows.old then the drive letter you want is "c:".

If you don't see these folders listed type:

D:

And press enter and then type:

dir

And again press enter straight after it.  Again see if you see C:\Users C:\Windows etc listed, if you do then d: is the drive to use.

Keep repeating this process until you find the drive letter that has those folders.

Once you have the drive letter, then move onto the next step and replace the part of the line that is /Image:G:\ in the example with your letter, so if you found the folders on the D: drive then swap "/Image:G:" with "/Image:D:".

Step 5

Type:

Dism /Image:G:\ /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Then press ENTER to run the command.

Note you must type the above line exactly as it appears above, if when I post this it has split onto two lines understand that it is all one line starting at "Dism ..." and ending at "...1.17".  Also note that there are spaces between Dism and /Image, there is another space between "/Image:D:" and /"Remove-Package" and another space between "/Remove-Package" and /PackageName:"... Also note that the tilde symbols are NOT normal dashes (on my UK keyboard the tilde appears as the shifted version of the "Hash" or "Pound" key if you are in the US.

The tilde looks like this:

~

I have blown it up to a larger size so that you can see it.

Note also that there are two tildes between "amd64" and "16299.".

You must get the line exactly the same as it is shown above or it will not work.

Best of luck, let's hope you succeed this time.

Siv

Thank you people for your suggestions. I don't have a PS/2 port nor a spare slot for a card. I've tried a bluetooth keyboard and it didn't work. I tried the command line above (I've triple checked, I'm sure I typed it exactly, and I know I'm 64 bit), and I get the error message:

Error 87: The remove-package/packagename option is unknown.

When I go to the command prompt, it is x:\windows\system32>

That's where I typed in the code. Is this correct?

Any other suggestions, rather than the miserable ones of losing at the least all my programs?

thanks again, I so appreciate people trying to help me, Emily

THANK YOU Sumit Dhiman2

Update # 4090913 automatically downloaded yesterday and I now have a functional wireless mouse. 

I would add that this is the first time I have used this community and I greatly appreciate all of those who responded and offered solutions.  When you are almost 70 and no longer have the Help Desk of your employer to call, basic computer challenges become a time consuming task.  

Mark