Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-03-19T17:31:15+00:00

    It is frustrating.  I was finally able to activate my computer.  Lost programs and have to reinstall.  Windows 10 is not my favorite.  Working on a downgrade.

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  2. Anonymous
    2018-03-19T16:59:24+00:00

    Frustrating that the suggestions require a working keyboard or mouse, which we did not have.

    By March 5, 2018, both of our computers had their original operating systems (Win 7 & Win 8.1) re-installed.

    MS knew there was a problem 14 February 2018. There should have been an update by 15 February that would uninstall the bad update with no user input (since there was no way to give user input).

    All water under the bridge now, but it will be some time before we try Windows 10 again.

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  3. Anonymous
    2018-03-19T16:45:45+00:00

    Hi TexBillS,

    This issue has been reported and was fixed by the March 5, 2018—Cummulative Update. You can install the March 5, 2018—KB4090913 (OS Build 16299.251) update via Windows Update by following the steps below:

    1. Select the Start button, and then go to Settings > Update & security > Windows Update, select Check for updates.
    2. Install the KB4090913 update and then restart your computer.

    If the KB4090913 update is not offered in the Window Update, then you can consider installing it manually from the Microsoft Update Catalog.

    Let us know how it goes and we'll assist you further if needed.

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  4. Anonymous
    2018-03-19T15:03:34+00:00

    This is the 2nd time due to update.  Now I am unable to fix it.

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