Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-02-20T01:11:06+00:00

    I had the same issue on 2 Dell Optiplexes this morning that applied this update and it disabled the Dell keyboard and mouse.  I tried going into the driver properties and applying a roll back and this was greyed out! I then tried uninstalling the KB4074588 update and that failed whilst applying the changes after the initial re-boot and it reverted back to it being installed.  It did however put back the keyboard & mouse so it sort of fixed it but I would like to block this update until someone at MS a) Tests the updates before they send them out and b) comes up with a version that doesn't brick my PCs.  I have now had 4 machines that have fallen foul of this and the previous January update.  3 of those machines failed to boot after performing system restores and I had to do PC Resets meaning all software had to be installed and the machines reconfigured.

    This is really becoming unacceptable. The amount of down time caused by these updates is just not worth it.  I am seriously considering putting all the machines back to Windows 7 to avoid this stupidity!!

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  2. Anonymous
    2018-02-16T21:05:35+00:00

    This worked for me as well, however, I was only able to defer the update from reinstalling. Is there either a way to disable this update from reinstalling itself? 

    Or even better, if there is a patch in the works to resolve the problem with this update?

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