Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.
Recent update causing USB mouse/keyboards to stop working
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Anonymous
A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.
This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?
Thanks!
Windows for home | Windows 10 | Devices and drivers
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Anonymous
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Anonymous
2018-02-23T18:33:11+00:00 Exactly I have this keyboard issue as well. I think Microsoft should issue a fix. I now have to use a desktop in tablet mode.
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Anonymous
2018-02-23T17:32:52+00:00 Hit the same problem this morning. Fortunately I have an old PS/2 keyboard that I was able to use to make the system somewhat functional. I spent several hours trying to uninstall and reinstall drivers with no success. I did verify that the USB ports were working by plugging flash drives into them. Finally ran across some posts which indicted patch KB4074588. I uninstalled the patch and everything is working again. My machine is a custom build:
Intel i5-8600K processor
MSI Z370 PC Pro motherboard
Samsung 960EVO M.2 NVMe boot drive
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Sumit 44,426 Reputation points Volunteer Moderator2018-02-22T14:58:35+00:00 Hello all,
Just to let you know, Microsoft is aware of this. Please file feedback to the hub as asked by the Windows USB team here:
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Anonymous
2018-02-21T14:13:46+00:00 Update: This problem is getting worse. Now it's affecting our Surface Pros - fortunately, the touchscreen still works. Is anyone at Microsoft reading this? This needs fixing ASAP!!!