Recent update causing USB mouse/keyboards to stop working

Anonymous
2018-02-16T18:48:53+00:00

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-02-16T18:58:57+00:00

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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  1. Anonymous
    2018-02-24T17:42:20+00:00

    Thanks so much will try this on computer #3 that has the issue.

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  2. Anonymous
    2018-02-24T17:34:35+00:00

    Once most computers have gone over to Windows 10 they this software capability on the mother board so you can reload Windows 10 using the ISO on a memory stick or DVD and it will recover in the Windows 10 environment.  If it requires a reformat as part of the load process you will loose everything unless there is a backup of the data but you can remove the hard drive and use it as a slave drive onto another computer.  Then copy the document/photos etc over to the other computer.  Put the hard drive back into the original computer and then load Windows 10 though the memory stick.  Just click through the screen that asks for a key and it should be activated when it comes up.  Unfortunately if this doesn't bring you back to activated version of Windows 10 you will need the original recovery disks or memory stick to bring up the computers in  their original operating system.  You would need to do the same backup process to be sure that you don't loose their data  whether you back to windows 10, 7 or 8.

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  3. Anonymous
    2018-02-24T15:27:35+00:00

    I am currently working on two machines with this problem. After being on chat with two representatives for over three hours last night it seems that a full re-installation may be the only solution. That will mean that these machines go back to windows seven OS and I do not believe that Microsoft will give us the option to update them back to windows 10 for free.

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  4. Sumit 44,426 Reputation points Volunteer Moderator
    2018-02-24T07:59:02+00:00

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