Recent update causing USB mouse/keyboards to stop working

Thank you people for your suggestions. I don't have a PS/2 port nor a spare slot for a card. I've tried a bluetooth keyboard and it didn't work. I tried the command line above (I've triple checked, I'm sure I typed it exactly, and I know I'm 64 bit), and I get the error message:

Error 87: The remove-package/packagename option is unknown.

When I go to the command prompt, it is x:\windows\system32>

That's where I typed in the code. Is this correct?

Any other suggestions, rather than the miserable ones of losing at the least all my programs?

thanks again, I so appreciate people trying to help me, Emily

THANK YOU Sumit Dhiman2

Update # 4090913 automatically downloaded yesterday and I now have a functional wireless mouse. 

I would add that this is the first time I have used this community and I greatly appreciate all of those who responded and offered solutions.  When you are almost 70 and no longer have the Help Desk of your employer to call, basic computer challenges become a time consuming task.  

Mark

Emily,

First if you do a reinstall of Win10 from the memory stick (make sure it is version 1709 which is the latest version) it will put your current user account into windows old so you won't loose any of your files unless it forces you to do a reformat of your hard drive (which is unlikely).  You will loose all of your programs an apps but since it kept a copy of your download file you may be able to reinstall them from a digital executable file that was saved in your download directory on windows old.  A better solution to try is to follow the instructions from MS below:

https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

But you probably need a windows 10 repair/recovery thumb drive or DVD/CD and boot from that.  Then as the instructions say go into the command prompt through that.  I am enclosing a clip from these instructions below:

• In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.

For 32-bit versions of Windows:

dism.exe /image:c:\ /remove-package/packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

For 64-bit versions of Windows:

dism.exe /image:c:\ /remove-package``/packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

Note: If Windows is not stored on the C: drive, replace the C: in the above commands with the appropriate drive letter.

You will need to know if your computer is 32 bit or 64 bit but if you have no idea most are 64 bit.  If it doesn't work redo this with the 32 bit version.  In the instructions above you need to type this all in on one line and it has to be exactly at above.  The mistake I usually make is forget to put in the space after dism.exe and /.

If this doesn't work and you have a thumb drive with 1709 Win 10 on it then you will need to download it from another computer.  I believe if you go to repair from first screen of that software you can also get to the command prompt.

As you probably know you will need to change to boot order to get any of these to work or it will load your normal operating system with the problem.

Good luck

Emily_F,

I sympathize with you.  Some possible things to try are below.  Since I don't know all the details of your situation some may not be available to you, and the last one is much more technical but for what it is worth:

1. If you have a PS/2 port on your computer and can find an old keyboard with that type of connector it is how I got around the problem myself and uninstalled the problem KB.  According to Sumit Dhiman2 Microsoft now has a patch out to fix the problem; he posted earlier today about it in this thread with links.
2. If you do not have a PS/2 port but are using a desktop that has spare card slots you might be able to find a card with PS/2 ports.  Add it into your computer, plug in a PS/2 keyboard, power up, and you'd be able to log in.
3. You might try accessing your computer with a bluetooth keyboard if you can find/borrow/buy one.
4. You could try using a Linux operating system to boot into your computer.  This will be more technical, but it is not too hard to download a free Linux operating system to create a boot USB flash drive.  Letting your computer boot from it would allow you to at least access your hard drive to copy files and directories from it.  I suspect it would be difficult if not impossible to apply a Microsoft patch within a Linux environment so if you try anything other than copying files you'd want to have someone who knew what they were doing.