Recent update causing USB mouse/keyboards to stop working

Anonymous

A recent update (we think KB4074588) has started causing major issues with USB keyboard/mice attached to systems. We have a number of X1Cs and SP4s that recently received this update and are now not able to use USB KBs/mice; the system devices work fine. If we restore the system state we get a BSOD unless the "Disable Driver Signing" option is enabled.

This isn't affecting all PCs with this update, but is raising some concerns on whether there is a bug in the patch. Has anyone else noticed this issue?

Thanks!

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Anonymous

Update: After another machine's USB keyboard/mouse stopped working I uninstalled KB4074588, rebooted, and the system was working normally.

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Anonymous

2018-02-24T19:14:16+00:00

Too technical for this user, please correct the software so that a USB wireless mouse works again. Thank you. MRB

Hi Mark, I had the same problem but the solution really is not that complicated when you get down to the heart of the matter. Simply you are uninstalling an update.

I do understand not wanting to do a bunch of technical research so here is is for non techs or newbies;

Right click on the Windows Start icon, click on settings, click on Update & Security, under Windows Update status click on View installed updates,

Type in KB4074588 in the search bar or scroll down to that update, right click, select uninstall and ok. It will take a bit but the system will uninstall, confirm with you and then reboot. You should be fine from there.

Good luck!
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Anonymous

2018-02-24T18:30:04+00:00

I am currently working on two machines with this problem. After being on chat with two representatives for over three hours last night it seems that a full re-installation may be the only solution. That will mean that these machines go back to windows seven OS and I do not believe that Microsoft will give us the option to update them back to windows 10 for free.

Ron,

You can install Windows 10 again and when you log in with your MS Account your digital licence will be activated as long as nothing major has changed on your PC. If you don't log on with a MS Account, then when you get to activate your machine, enter your WIndows 7 licence key and it will activate OK. Although they have made out the free offer is over you can still upgrade to WIndows 10 from 7 or 8.1.

Siv
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Anonymous

2018-02-24T17:42:20+00:00

Thanks so much will try this on computer #3 that has the issue.
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Anonymous

2018-02-24T17:34:35+00:00

Once most computers have gone over to Windows 10 they this software capability on the mother board so you can reload Windows 10 using the ISO on a memory stick or DVD and it will recover in the Windows 10 environment. If it requires a reformat as part of the load process you will loose everything unless there is a backup of the data but you can remove the hard drive and use it as a slave drive onto another computer. Then copy the document/photos etc over to the other computer. Put the hard drive back into the original computer and then load Windows 10 though the memory stick. Just click through the screen that asks for a key and it should be activated when it comes up. Unfortunately if this doesn't bring you back to activated version of Windows 10 you will need the original recovery disks or memory stick to bring up the computers in their original operating system. You would need to do the same backup process to be sure that you don't loose their data whether you back to windows 10, 7 or 8.
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