Display problems on some AMD Radeon video cards after installing an update

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

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Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
3. Select the Driver tab and verify driver version is 22.19.128.0.
4. Select Uninstall Device.
5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
7. Select any device, then click Action -> Scan for hardware changes.
8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

Did exactly as instructed and now everything is smaller than it should be.  What the heck????  Please, I need to work from this machine.  If the problem comes from your upgrade surely you can really fix it!  Please.

If it is of any help Urva S, I had to carry out the process above several times before getting the correct result. This included the reboot in Step 6.

My problem was not things being to small but being too large.

Have you checked your resolution, I find the best to be 1366 x 768. Check this out - Settings > System > Display and check resolution.

P.S. I am not an expert in this field but managed to get a solution. Good luck

1 - are you sure that update KB4057291 is installed (see settings -->  update and security --> windows update -> display)? If not, check for update).

2 - running Device Manager, expand Display adapters, right click, select Properties, select the Driver expand:

• if version number is 8.970.100.9001, the "good driver" is installed.
• otherwise, version number is probably 22.19.128.0: try to update the driver to get 8.970.100.9001 version, dated 2015-01-13.

3 - if version 8.970.100.9001 is installed, and you do not like the screen you get, using *settings --> system --> display,*try to change resolution and/or  percentage  (usually, 100% ie recommended).