Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-12-01T02:24:28+00:00

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is 22.19.128.0.
  4. Select Uninstall Device.
  5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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  1. Anonymous
    2017-12-13T16:46:54+00:00

    i have same problem after windows updates, I have tried all the help advice without any joy, it shows gforce9200 but no driver, tried to install it but wont go full install without failing. Just want display back to as it was, worried about doing roll back as it say app will be lost, this is on a Packard Bell desktop. Spent hours just trying to get back to how it was,any help would be grateful

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  2. Anonymous
    2017-12-13T16:55:14+00:00

    I am getting crashes and reboots (no blue screen) once I changed to the new driver on my ATI Radeon 3000 display adapter.  Thinking about buying an external video card or just rolling the Creator update back which was installed on Dec 10.  Any thoughts?

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  4. Anonymous
    2017-12-13T20:54:47+00:00

    I have a laptop so I am unable to replace the display adapter with an external one.

    Also, there were many updates applied in the Fall Creator Update, none of which appear implicated by their name. 

    Even the AMD site for driver download, tested the PC and said that the driver was already installed.

    I have tried deleting the ATI driver and using the AMD installer to reinstall the driver, which it did, but the error still occurs on re-awakening the PC.

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