Display problems on some AMD Radeon video cards after installing an update

Anonymous

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

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Anonymous

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters.

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities. Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue. You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
Select the Driver tab and verify driver version is 22.19.128.0.
Select Uninstall Device.
Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
Select any device, then click Action -> Scan for hardware changes.
Recheck the driver version. If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed. If this resolves your graphics problems, you can stop here. If a different driver version is installed, follow the next step to check for the driver using Windows Update.
Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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Anonymous

2017-12-10T00:38:20+00:00

Solved my update driver problem after 3 tries.

thank you
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Anonymous

2017-12-09T23:25:57+00:00
Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. The driver update has been corrected. If you were impacted by the incorrect driver, follow these steps for all versions of Windows 10 to delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.

Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.

Select the Driver tab and verify driver version is 22.19.128.0.

Select Uninstall Device.

Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.

The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.

Select any device, then click Action -> Scan for hardware changes.

Recheck the driver version. If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed. If this resolves your graphics problems, you can stop here. If a different driver version is installed, follow the next step to check for the driver using Windows Update.

Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.
The instructions on how to update to the recommended driver were easy to follow although it didn't work the first couple of times I tried it. Could this happen again with updates going forward?
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Anonymous

2017-12-09T18:55:21+00:00

display is side ways
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Anonymous

2017-12-09T10:20:45+00:00

This is clealry a widespead problem...

Just posted this elsewhere

Really not impressed with Microsoft, I have two 28" iiyama grand master pro (4k) monitors running on a NVIDIA Quadro 4000.

Since my machines last update 2-3 weeks ago it is now limited to 2560 x 1440 showing 'furry' icons and imagery

Before the update it ran a pin sharp 3840 x 2160 pixels resolution, all drivers updated and still livvid - especially at losing irrecoverable 16 hours trying to fix it to date

I run Inventor design suite and clarity is everything, it's like drawing with a crayon and inordinately frustrating.

We run Microsoft products to enhance our business and when it stops it dead in it's tracks I could throw it out the window; I crave the old NT days and a more proven OS upgrade path. As a business you don't need gimmicry or latest bells and whistles, you need an assured bullet proof functional solution.

Driver Provider: NVIDIA

Driver Date: 14-10-15

Driver Version: 10.18.13.5435
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