Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-12-01T02:24:28+00:00

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is 22.19.128.0.
  4. Select Uninstall Device.
  5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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  1. Anonymous
    2017-12-18T10:09:58+00:00

    I too was having the same problem.

    I carried out these instructions BUT during Step 6 prior to Rebooting, I carried out other advice given by a third party viz:

    To make sure BITS is working properly, do the following:

    Go to Search, type services.msc, and open Services.

    Find Background Intelligent Transfer Service, right-click on it, and choose Properties.

    Make sure Startup type: is set to Automatic (Delayed Start), and Service status: is set to Running (if not, change it).

    Restart your computer.

    After rebooting, carry out steps 7 and 8 as above.

    This did the trick for me and now I have the correct driver.

    Keeping fingers crossed !!

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  2. Anonymous
    2017-12-16T21:52:19+00:00

    Dear Glen

    My problem is that when I rebooted my PC after the update was installed all I get is a black screen where the PCI Express Graphic card is not being detected. The monitor drops into Standby not detecting a signal. It's odd because there are lights on the keyboard and the mouse is lit. So how do I get back to the previous installation before the update do I do a System Restore to a previous date. Then refit the PCI Express Adaptor and retry I don't know what to do.

    Cheers Roger

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  3. Anonymous
    2017-12-16T21:30:54+00:00

    I had to follow this procedure 3 or 4 times before the OS "learned" that the driver was wrong.  Then it tried a new one, (screen flashing), and then another ... which was the correct one. After that, I rebooted to make sure the new one was still there and not overwritten.

    I would add that in addition to this problem being resolved, problems with cut'npaste in Office 10 were also corrected; and the lost "sleep" button returned to the power button.

    Thanks for this.

    Glen A Goodale.

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  4. Anonymous
    2017-12-16T19:40:52+00:00

    The drasic mistake is an inexcusable mistake but four weeks without a solution is inexcusable incompatance

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