Display problems on some AMD Radeon video cards after installing an update

Hello Michel,

Once again, many thanks for your fast and detailed answer.

Well, I contacted AMD again, and they confirmed to me that the Radeon  Software Adrenalin Edition 17.12.2 is the latest and correct driver for my R7 350 graphics card.

I also uninstalled KB4057291, I reinstalled my LG monitor driver (it's an old NON plug&play 22" 16:9 monitor), I ran CCleaner and I rebooted...

**Two very strange things then happened!**I) I got back my former high resolution!

II) Windows Display Settings still shows that I am under 1600 x 1200

I've thought long and hard about all of this, and I have come to the conclusion that it can only be one of the following scenarios:

1. Before the Windows 10 Fall Update, my display settings were at 1920 x 1080 and my actual monitor resolution was also at 1920 x 1080
2. Before the Windows 10 Fall Update, my display settings were at 1920 x 1080, but my actual monitor resolution was 1600 x 1200
3. After the Windows 10 Fall Update (and the changes I have done above), my display settings are currently at their highest at 1620 x 1200,  but my actual monitor resolution is 1920 x 1080
4. After the Windows 10 Fall Update (and the changes I have done above), my display settings are currently at their highest at 1620 x 1200 and my actual monitor resolution is indeed 1600 x 1200

I am at a loss to understand... All I know is that I have now reverted to the high resolution I had before...

Now, is there any way I can check what my actual, current resolution is ???!!! Without using the display settings option?

a) If it's currently 1600 x 1200 then Windows was totally wrong to tell me (in the display settings) that it was 1920 x 1080 (before the Fall update)

b) If it's currently 1920 x 1080 then Windows is totally wrong to tell me (in the display settings) that it is currently 1600 x 1200 (after the Fall update)

Regards,

Henry

Hi Henry,

1. according to AMD

    ( http://support.amd.com/en-us/kb-articles/Pages/Win10-Driver-Support.aspx )

   AMD RADEON R7 350 series graphic card should be supported by AMD under Windows 10

2. you write that before the bug, you had a 1920 x 1080 resolution: it means you have a 16:9 screen.
3. you write resolution available dropped to 1600 x 1200: this resolution corresponds to a 4:3 screen!
4. perhaps, AMD support did not realize that you are using an R7 series graphic card, and not a 2000,

    3000, or 4000 series card...

5. the  KB4057291 update is supposed to solve the problem for 2000, 3000, and 4000 series, not for

    your R7 series (see 

    https://support.microsoft.com/en-us/help/4057291/multi-monitor-display-and-display-resolution-not-working-for-amd ),

6. ...
7. you write: "I therefore had to install the lastest AMD RADEON driver for my card, namely driver 17.12.2. *Following this, I couldn't get back the original high resolution of 1920 x 1080 but, at least, I could get back the 1600 x 1200 resolutions.":*again, 1600 x 1200 is a resolution for a 4:3 screen, the result can not be good with a 19:9 screen!

--> seems:

1. Microsoft has corrupted the driver of Radeon 2000, 3000, 4000 series, but also other series, and

    that KB4057291 has solved the pb fore 2000, 3000, 4000 series, but not for other series,

2. AMD is currently providing for your R7 350 series graphic card an incorrect driver...

--> perhaps should you contact again:

       - AMD support

       - and/or Microsoft support ( https://support.microsoft.com/en-us/contactus/windows/browser/ ).

Good luck!

PS: perhaps do you have on your C disk the folder:

   C:*Windows.old*\WINDOWS\System32\DriverStore\FileRepository\

This is in this folder that, before KB4057291, I found my "old good" driver. In my case (ATI Radeon 4500series), the folder was named

C:\Windows.old\WINDOWS\System32\DriverStore\FileRepository\c7179335.inf_amd64_14671056f7af5d3b  .

Using Device Manager, I reinstalled this driver, and it solved my problem... 

KB4057291 Cratered my HP Pavilion Dv7 with the Radeon Graphic card, just as the previous patch did.  The display went black, and attempts to reboot resulted in  a system lockup.  So it's not just "Multiple displays don't function as they did."  This forced me to a new Windows installation.  This time, I was able to get in with Safe Mode and rename the patch files, turn off automatic update, and restore to previous point.

your "blue screen" problem seems different from problem described in this thread. But some other users seem to get sporadic "Video TDR Failure" errors under Windows 10.

See:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/video-tdr-failure-since-windows-10-update/4e70f5ed-7b01-44e5-8f73-9b53061feee0

According to "JN" (a Microsoft employee):

"Video TDR failure usually occurs in either of the following scenarios:

• Corrupted video or graphics driver.
• Using programs that are graphics intensive such as games or similar applications.
• Corruption in the Operating System.
• Overheating of the video card.
• Dust or physical damage on the video card."

Good luck!

Turns out that wasn't the fix. Seems to take longer between blue screens. Same VIDEO_TDR_FAILURE bluescreens. I give up. Time to replace my fully functional microserver. Damn things only purpose is storing files and it is no longer stable. Thank you Microsoft.