Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2017-12-01T02:24:28+00:00

Hi Shirlen,

We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

(Updated: 12/18/17)

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

*****

Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is 22.19.128.0.
  4. Select Uninstall Device.
  5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

If you have further questions, feel free to reply to this thread.

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  1. Anonymous
    2017-12-20T16:00:51+00:00

    I have that NEW update still does NOT fix problem , what is up ?

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  2. Anonymous
    2017-12-20T15:35:35+00:00

    Update KB4057291 available via Windows Update since december 19th has been created to address this problem (See 

    https://support.microsoft.com/en-us/help/4057291/multi-monitor-display-and-display-resolution-not-working-for-amd ).

    And it seems it works!

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  3. Anonymous
    2017-12-20T12:19:00+00:00

    I Got up this am (12/20) and I now have options needed for my display to work properly. Microsoft must have done an update during the night as all is now good with my display!

    Thank goodness!!

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  4. Anonymous
    2017-12-19T20:03:38+00:00

    Hi, Ervin

    Update KB4057291 is now installed and updates is up to date.

    Removed Display adapter from device manager (ATI 2400 PRO) and restarted, computer starts install driver 8.870.100.9001 and all seems to be just fine,  but when windows update start to update it install Advanced micro device driver update and screen blinks etc. and still all seems to be fine BUT next restart give blank black screen before desktop and nothing more.

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