Face-recognition not working after Windows 10 update 1709

Anonymous
2017-10-28T12:58:02+00:00

After receiving the Windows upate 1709 (KB4041994) the Face Recognition doesn't allow my Surface Pro 4 to get into Windows. It recognizes me but stays on the login spash screen. I have to switch to a different login option to actually get into Windows.

Moved from: Surface / Surface Pro 4 / Sound and camera

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-27T22:31:26+00:00

I have the same problem as many of you.  I had to use my PIN number during initially logon because Face-recognition (hello) wasn't working.  Face-recognition would worked when my computer would go to sleep/hibernate but not if I shut down and re-boot.  I spent the better part of a day reloading drivers and trying all kinds of other things people were suggestion online.  Today I checked out another thread of questioning on this website titled "Windows 10 Creator Update must login twice" not thinking that was my problem at all but read the thread anyway.  The Microsoft rep replied to the login twice question with a suggestion and OMG when I tried it fixed my problem.  Since it sounds like a number of you might have the same problem as I was experiencing I thought I would pass this tip on... maybe it will fix your problem too.

Adrienne

Below is the tip from the Microsoft Rep.

****************************************************************************

Anne Ros replied on

Microsoft

Hi,

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

  1. Go to Settings, then select Account.
  2. On the left panel, select Sign-in options.
  3. Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

Get back to us with the outcome so we can provide further assistance

*******************************************************************************

Was this answer helpful?

30+ people found this answer helpful.
0 comments

74 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-12-04T12:20:45+00:00

    Same issue here with HP Spectre X360 15

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-12-05T11:32:35+00:00

    go in device manager and look for the HP TrueVision FHD RGB-IR under imaging devices and update the driver. This worked for me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-12-06T08:41:44+00:00

    Reinstalling did not help.

    I first reinstalled the driver from the Device manager - it made things worse: 

    Before, it would recognize me but would not log me in.

    Now, it does not even recognize me.

    I also downloaded the new driver from support.hp.com, did not fix either.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-06T09:36:05+00:00

    Mate, I said to update the driver may be as you reinstalled that's why it doesn't recognise you. Go to settings then accounts then sing-in options then select improve recognition. That should help.

    Was this answer helpful?

    0 comments