Face-recognition not working after Windows 10 update 1709

Anonymous
2017-10-28T12:58:02+00:00

After receiving the Windows upate 1709 (KB4041994) the Face Recognition doesn't allow my Surface Pro 4 to get into Windows. It recognizes me but stays on the login spash screen. I have to switch to a different login option to actually get into Windows.

Moved from: Surface / Surface Pro 4 / Sound and camera

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-12-27T22:31:26+00:00

I have the same problem as many of you.  I had to use my PIN number during initially logon because Face-recognition (hello) wasn't working.  Face-recognition would worked when my computer would go to sleep/hibernate but not if I shut down and re-boot.  I spent the better part of a day reloading drivers and trying all kinds of other things people were suggestion online.  Today I checked out another thread of questioning on this website titled "Windows 10 Creator Update must login twice" not thinking that was my problem at all but read the thread anyway.  The Microsoft rep replied to the login twice question with a suggestion and OMG when I tried it fixed my problem.  Since it sounds like a number of you might have the same problem as I was experiencing I thought I would pass this tip on... maybe it will fix your problem too.

Adrienne

Below is the tip from the Microsoft Rep.

****************************************************************************

Anne Ros replied on

Microsoft

Hi,

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

  1. Go to Settings, then select Account.
  2. On the left panel, select Sign-in options.
  3. Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

Get back to us with the outcome so we can provide further assistance

*******************************************************************************

Was this answer helpful?

30+ people found this answer helpful.
0 comments

74 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-11-21T18:06:34+00:00

    I see 2 updates received on 11/18/17:

    Security update for Adobe Flash Player

    Security update for Microsoft Windows (KB4048955)

    There is no update with the # KB4041994.

    Should I uninstall the KB4048955 ???

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-11-22T04:13:18+00:00

    I've got a Microsoft Surface Pro 4 - you'd think Microsoft could update to 1709 and keep facial recognition working on a device they designed and built.

    I've got updates 4041994 (successfully installed on 11/2/17 and 4048955 installed 11/14.

    Still no face recognition.  This is very discouraging.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-11-22T18:13:00+00:00

    My problem is fixed. I got an update not sure if it is from Microsoft or Dell. I installed it and the face recognition is working again. This was a Driver Update and the information is the following:

    Realtek - Image - 12/15/2016 12:00:00 AM - 10.0.14393.11242

    Successfully installed on 11/22/2017

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-11-25T23:42:44+00:00

    I had installed the update 11/24 and suddenly realized my hello facial recognition was not working.  I searched for a solution and finally stumbled on this page.  I have a Dell 7000 2 in 1.

    I downloaded a driver update for my webcam and that solved the issue.  

    Go to Start menu

    Type: Device Manager

    scroll down to webcam and double click

    search for update and install

    Was this answer helpful?

    0 comments