Face-recognition not working after Windows 10 update 1709

Anonymous

After receiving the Windows upate 1709 (KB4041994) the Face Recognition doesn't allow my Surface Pro 4 to get into Windows. It recognizes me but stays on the login spash screen. I have to switch to a different login option to actually get into Windows.

Moved from: Surface / Surface Pro 4 / Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I have the same problem as many of you. I had to use my PIN number during initially logon because Face-recognition (hello) wasn't working. Face-recognition would worked when my computer would go to sleep/hibernate but not if I shut down and re-boot. I spent the better part of a day reloading drivers and trying all kinds of other things people were suggestion online. Today I checked out another thread of questioning on this website titled "Windows 10 Creator Update must login twice" not thinking that was my problem at all but read the thread anyway. The Microsoft rep replied to the login twice question with a suggestion and OMG when I tried it fixed my problem. Since it sounds like a number of you might have the same problem as I was experiencing I thought I would pass this tip on... maybe it will fix your problem too.

Adrienne

Below is the tip from the Microsoft Rep.

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Anne Ros replied on

Microsoft

Hi,

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:

Go to Settings, then select Account.
On the left panel, select Sign-in options.
Under Privacy or Confidentiality section, turn off Use my sign in info to automatically finish setting up my device after an update or restart.

After doing so, reboot your PC and see if the same issue will occur.

Get back to us with the outcome so we can provide further assistance

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74 additional answers

Anonymous

2017-12-28T18:28:12+00:00

I'm still waiting for Microsoft to send out the appropriate drivers for Win 1709 on a Microsoft Surface Pro 4. I've updated everything both through Windows Update and looking for new drivers in Device Manager - I've got the latest and face recognition does not work.
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Anonymous

2017-12-28T22:04:13+00:00

Sadly this did NOT fix my issue. I can turn on the camera myself from the app (program, software, whatever it's called these days). And it DOES WORK fine. Although I CANNOT sign-in with facial recognition. The error message I get is that, Windows is having trouble turning on the camera. Sign-in using an alternate method. Is the long and short of it, not verbatim.
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Anonymous

2018-01-01T13:43:06+00:00

I have the same problem on my HP Spectre 360 since a Windows update in early December 2017

Have tried mentioned fixes w/o success.

Dan Stroup
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Anonymous

2018-01-02T09:04:27+00:00
I had previously tried to uninstall/reinstall/update the webcam and its driver with no luck.

Here is the solution that worked for me, from MS help desk.

Good luck!

If you're having trouble with logging in on your PC twice, then you can try the following steps to remove double login:
1. Go to Settings, then select Account.
2. On the left panel, select Sign-in options.
3. Under Privacy or Confidentiality section, turn offUse my sign in info to automatically finish setting up my device after an update or restart.
After doing so, reboot your PC and see if the same issue will occur.
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1 person found this answer helpful.

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