Can't pair Bluetooth keyboard - "Check the PIN and try connecting again."

Anonymous
2018-02-24T16:22:25+00:00

I've been using a Bluetooth keyboard with my Windows 10 laptop for months. Suddenly it wouldn't connect, and I made the mistake of removing it from my Bluetooth devices before discovering its batteries were dead. Now, with new batteries, it won't pair.

The problem is that when I go to Windows Settings and select Add Bluetooth or other device and put the keyboard into pairing mode, it shows up in the Add a device dialog, but when I click it, it says "Connecting..." for a long time and then says "Check the PIN and try connecting again." 

That's not the way it's supposed to work! That Add a device dialog is supposed to give me a PIN and then I'm supposed to type it on the keyboard. So I have no way to proceed and complete the pairing.

Troubleshooting steps I have done so far.

  • I've tried the process repeatedly.
  • I moved the keyboard very near to, and then many feet away from, the laptop.
  • I moved the laptop and the Bluetooth keyboard to other locations in house, further away from other wireless devices.
  • I turned off all other Bluetooth devices in house.
  • In Device Manager I deleted everything under the Bluetooth category, selecting to delete the driver files also, and rebooting. (After reboot, everything comes back by itself.)
  • The laptop vendor support app, and Windows updates, say the laptop is up to date.
  • I swapped Bluetooth keyboards between two PCs. This keyboard paired to that PC without issue. The PIN appeared, I typed it on the keyboard, and done. That keyboard from the other PC would not pair on this laptop, displaying the same issue as the other keyboard did.
  • I have seen the solutions offered by ThomasFulton and Hanuki4 in this thread on this forum, but I don't get the same dialogs that these answers refer to, so am unable to use the info.
Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-06-05T21:48:55+00:00

I Got It Working

I had this exact same problem, was about to go and get a corded keyboard. 

After some recent Windows 10 forced update the bluetooth keyboard stopped working

after I had to replace the batteries I could not pair it. 

It kept asking for a PIN but no matter what I entered it would no longer pair. 

It would not pair in the Control Panel / Bluetooth & other devices section and

did not give me an option to put in a code. 

What worked finally for me what: 

Start -> Run -> devicepairingwizard

Select your keyboard, click next 

Click 'or enter a code' link below

On this screen a numeric code will be presented

Quickly type in the code you see on the Wireless Keyboard and press Enter

If successful it will install some files and pair!

I had to try a couple of times to input the code quick enough but thankfully it worked.  

Hope this helps out others.

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  1. Anonymous
    2021-09-20T09:32:31+00:00

    spot on,Just ask for the pin .Very easy this way.cheers

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  2. Anonymous
    2021-12-10T18:11:49+00:00

    Worked! Thank you!

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