Can't pair Bluetooth keyboard - "Check the PIN and try connecting again."

Anonymous
2018-02-24T16:22:25+00:00

I've been using a Bluetooth keyboard with my Windows 10 laptop for months. Suddenly it wouldn't connect, and I made the mistake of removing it from my Bluetooth devices before discovering its batteries were dead. Now, with new batteries, it won't pair.

The problem is that when I go to Windows Settings and select Add Bluetooth or other device and put the keyboard into pairing mode, it shows up in the Add a device dialog, but when I click it, it says "Connecting..." for a long time and then says "Check the PIN and try connecting again." 

That's not the way it's supposed to work! That Add a device dialog is supposed to give me a PIN and then I'm supposed to type it on the keyboard. So I have no way to proceed and complete the pairing.

Troubleshooting steps I have done so far.

  • I've tried the process repeatedly.
  • I moved the keyboard very near to, and then many feet away from, the laptop.
  • I moved the laptop and the Bluetooth keyboard to other locations in house, further away from other wireless devices.
  • I turned off all other Bluetooth devices in house.
  • In Device Manager I deleted everything under the Bluetooth category, selecting to delete the driver files also, and rebooting. (After reboot, everything comes back by itself.)
  • The laptop vendor support app, and Windows updates, say the laptop is up to date.
  • I swapped Bluetooth keyboards between two PCs. This keyboard paired to that PC without issue. The PIN appeared, I typed it on the keyboard, and done. That keyboard from the other PC would not pair on this laptop, displaying the same issue as the other keyboard did.
  • I have seen the solutions offered by ThomasFulton and Hanuki4 in this thread on this forum, but I don't get the same dialogs that these answers refer to, so am unable to use the info.
Windows for home | Windows 10 | Devices and drivers

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Anonymous
2018-06-05T21:48:55+00:00

I Got It Working

I had this exact same problem, was about to go and get a corded keyboard. 

After some recent Windows 10 forced update the bluetooth keyboard stopped working

after I had to replace the batteries I could not pair it. 

It kept asking for a PIN but no matter what I entered it would no longer pair. 

It would not pair in the Control Panel / Bluetooth & other devices section and

did not give me an option to put in a code. 

What worked finally for me what: 

Start -> Run -> devicepairingwizard

Select your keyboard, click next 

Click 'or enter a code' link below

On this screen a numeric code will be presented

Quickly type in the code you see on the Wireless Keyboard and press Enter

If successful it will install some files and pair!

I had to try a couple of times to input the code quick enough but thankfully it worked.  

Hope this helps out others.

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  1. Anonymous
    2020-10-20T14:57:33+00:00

    You made my day man!!!! Thank you from all my heart!

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  2. Anonymous
    2020-10-06T01:17:08+00:00

    Hello!

    I have the same issue.

    The problem here is the pin.

    As Radiophile stated, "Check the pin and try connecting again."

    So, He is able to see the device, no need to waste time reading all that general purpose article you recommend. Thank you but is not what he was asking. The mentioned article just suggest to type in 0000, as in maybe that will help.  ???? ha.

    We are looking and answer like how to clear or delete paired devices. How to reset bt connections and start a fresh discovery, how to get rid of the pin? reset pin? pin? question is all about the pin.

    Windows for some reason does not recognize the pin. ok, let's start all over again. 

    No, it won't let me. 

    I loved the keyboard but I am going to have to return it.

    Is the first time I find an issue trying to pair a device.

    Thank you for trying to help Ugo.

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  3. Anonymous
    2020-09-19T18:01:16+00:00

    many many  thanks  after  wasting 2 days  reading many pages and watching you tubes   this is the only  method  that  work  fine with me

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  4. Anonymous
    2020-08-20T13:04:16+00:00

    Prefect answer! Follow your step make my PIN code appear again and my filco bluetooth work again! This is the only way to solve my problem among all above! I took 12 hours and finally met the only one correct answer here.Hope more people can see this solution.Love you bro

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