Games(especially PUBG) keep constantly crashing

Anonymous
2018-01-18T23:51:49+00:00

Hello, I recently built a new computer and whenever I play pubg it constantly crashes. I have done a lot of research and tried a lot of things but still nothing works. Mainly I get crashes saying "bad module info" or "serialization error corrupt data". Sometimes it crashes in game and whenever I try to rejoin the game crashes. or sometimes it is right on boot of the game. I have tried verifying the integrity of game files, they were fine. I have uninstalled and reinstalled the game multiple times, I have reinstalled windows, ive uninstalled and reinstalled of my memory and graphics drivers, and I have ran full tests on my memory to see if it was faulty ram or storage. All tests and things that I have tried have came up negative and I am unsure what to do. When reading online it said it could be an issue with windows game bar, or playing windowed full screen opposed to fullscreen. I have uninstalled game bar and played both yet that has done nothing. I have heard sometimes its an issue to do with the new windows update, however when I uninstall it the game doesnt work at all and windows forces a reinstall of the update. I really dont know what is going on but it has been rather frustrating because I cannot play pubg on this new computer I built for that among other things. Please help me out here.

My specs:

CPU: i7 8700k

GPU: ASUS ROG Strix 1080 ti

MOBO: ASUS z370-e gaming

RAM: 2x8GB G.Skill Trident Z RGB

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

43 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-01-19T18:47:36+00:00

    Ok, I am going to ask you to download Windows 10 Pro ISO from somewhere else.

    Step 1: How to download official Windows 10 ISO files 

    	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



	Step 2: [http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-perform-a-repair-upgrade-using-the-windows/35160fbe-9352-4e70-9887-f40096ec3085)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-01-19T18:45:33+00:00

    nope just english

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-01-19T18:44:31+00:00

    Do you use any other languages in your computer apart from English?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-01-19T18:43:24+00:00

    I really dont want to have to have to backup and delete everything but if there is no other way then I will.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-01-19T18:42:46+00:00

    What do you mean by that? Not that I know of...

    https://gyazo.com/9a29b7c3c4a6beaea072d812de1da882

    This is what happens after I try to run the windows install

    Was this answer helpful?

    0 comments