- download and install everything: https://www.voidtools.com/
- Panther logs by default are hidden.
So using everything will find them and it is substantially faster than windows search
- Look for any of these Panther logs:
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup
Using one drive or drop box post share links into the thread for any of the Panther files.
Rarely is this process easy.
More often it is a lot of work to decode the logs.
Post the error message and error code that you see in windows updates for the failed upgrade.
Open administrative command prompt and copy and paste this whole command:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
These files should appear on the desktop:
msinfo32, dxdiag, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer logs, etc.
Use one drive or drop box to post share links into the thread.
I do not have one drive or drop box... I worry about putting this much information on a public drive.. Apple have a utility which gathers up debug information and transports it up into a safe place in APPLE.COM.... This would be a great approach here... Does Microsoft have a utility to upload the necessary information to debug this issue??
I also worry about following non-Microsoft advice and third party software "voidtools.com"
I would really like to resolve this issue without spending 100's of dollars of spending much more time....
Looking for help...
Andrew