How to get reset protection recovery key

Anonymous
2017-03-17T12:00:18+00:00

I did a hard reset on my Lumia 640. I had no idea that I needed to turn off reset protection first. When I login to my account, no devices are showing up. How else can I find myself recovery key? My phone is basically useless until I get the key. Please help!

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-30T21:36:12+00:00

    That means I bought the phone from a USA seller who did not connect it to his account, he willingly sold and sent it to me, and also sent me original invoice which confirmed he was the first and only owner before me.

    Actually, the phone is linked to my account, and in it, it results not to be locked. BUT the device itself pretends it is. If I reset it, it asks for unlock code.

    In other words, I cannot get an unlock code 'cause, according to Microsoft, it is not locked. Still, the phone thinks it is locked and asks for the unlock code.

    You see: locked but without code.

    Maybe this is due to the discrepancy between the USA phone and my Italian account, as I don't think this unlock code is supported in my Country.

    Or, eventually, the whole process is buggy and Microsoft does not mean to work on this, as the whole line of devices is discontinued.

    Anyway, would you please consider not to step in, pretending all it is flowless, easy, and normal. It is impolite in regard to all the people that discuss about this on this thread, spanning three years and involving many people.

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  2. Anonymous
    2020-06-30T20:42:27+00:00

    Except that it is not...

    Hi LeandroSpagnol

    That means???

    To check reset protection you can also use this link:

    https://account.microsoft.com/devices/resetprotection

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  3. Anonymous
    2020-06-30T20:22:06+00:00

    Except that it is not...

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  4. Anonymous
    2020-06-30T17:29:48+00:00

    Hi RichFollette

    As explained many times before, that Key is in your Microsoft Account, the account to each the device is associated to.

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  5. Anonymous
    2020-06-30T15:50:00+00:00

    need a reset protection key it will not work without it after a hard start

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