How to get reset protection recovery key

Anonymous
2017-03-17T12:00:18+00:00

I did a hard reset on my Lumia 640. I had no idea that I needed to turn off reset protection first. When I login to my account, no devices are showing up. How else can I find myself recovery key? My phone is basically useless until I get the key. Please help!

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2017-03-17T13:13:01+00:00

    Thank you. I've already tried this and it didn't work. It said to get the key that I have to sign in to my account and remove the device, but no devices are showing up. Does Microsoft have a customer service number or something?

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  2. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2017-03-17T12:54:49+00:00

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