[Partially Fixed] Intel + NVIDIA Laptop Freeze Problem

Anonymous
2017-06-30T16:12:20+00:00

Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Right click on desktop
  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

  • Acer VN7-793G
  • Acer Aspire 7 - A717-71G-75MG
  • Acer Nitro 5 (AN515-51-536M)
  • Acer Nitro 5, i5 7300HQ, GTX1050 Ti
  • Acer Predator Helios 300 (PH317-51)
  • Acer Predator Trtion 700 PT715-51-70Q2
  • ASUS N580VD
  • Asus GL503VD
  • Asus GL503
  • Asus GL553VE
  • Alienware 13 R3
  • Alienware 17 R4
  • Avell Titanium G1570 Lite 4K
  • Dell 7567
  • Dell XPS L521x
  • Dell Inspiron 15 Gaming 7577
  • Dell 7510 (Early 2017)
  • Dell XPS 9560
  • Dell XPS 15 9570
  • Dell G5 with i7 8th Gen
  • Gigabyte Aero15W
  • GIGABYTE P37XV6
  • Gigabyte P35 v6
  • Gigabyte Aero 14
  • Gigabyte Aero 15
  • HP Omen 15
  • HP Omen HD630 + GTX1050
  • HP Pavilion
  • HP Pavilion Power 15-cb013ng
  • HP Pavilion Power 15-cb007nq
  • HP Spectre X360 15"
  • HP ZBook 17 G4
  • Lenovo Y720
  • Lenovo Y520
  • Lenovo W530
  • Lenovo P51 Xeon
  • Microsoft Surface Book 2 15"
  • MSI GE63VR 7RF Raider 4K
  • MSI GE62 HD4600+GXT960M
  • MSI GE62VR 6RF Apache Pro
  • MSI GE62 7RE
  • MSI GS60 2PE
  • MSI GS43VR 7RE
  • MSI GS63VR 4K
  • MSI GS73VR 7RG Stealth Pro
  • MSI GS73VR 7RF
  • MSI GS65 Stealth Thin 8RF
  • MSI GP62MVR 7RF
  • MSI GP62MVR 7RFX LEOPARD PRO
  • MSI GE72MVR 7RG
  • MSI GE73VR 7RE
  • MSI GE73VR 7RF
  • MSI GP72MVR
  • MSI GX63VR
  • MSI GE73 Raider RGB-012
  • MSI PL62 7RC (MX150)
  • Monster ABRA A7 V7.2 (Clevo)
  • Monster Tulpar T7 13.1
  • Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)
  • Razer Blade 14
  • Razer Blade 14 Late 2016
  • Razer Blade 14 2017
  • Razer Blade 2017
  • Samsung Odyssey i7 7700 + GTX 1050
  • XMG A517-dnj
  • XMG P507

Effected Windows Versions:

Version Servicing option Availability date OS build Latest revision date
1803 Semi-Annual Channel (Targeted) 4/30/2018 17134.112 6/12/2018 Latest
1709 Semi-Annual Channel 1/18/2018 16299.492 6/12/2018
1709 Semi-Annual Channel (Targeted) 10/17/2017 16299.492 6/12/2018
1703 Semi-Annual Channel 7/11/2017 15063.1155 6/12/2018
1703 Current Branch (CB) 4/11/2017 15063.1155 6/12/2018
1607 Current Branch for Business (CBB) 11/29/2016 14393.2312 6/12/2018
1607 Current Branch (CB) 8/2/2016 14393.2312 6/12/2018
1607 Long-Term Servicing Branch (LTSB) 8/2/2016 14393.2312 6/12/2018
1507 (RTM) Long-Term Servicing Branch (LTSB) 7/29/2015 10240.17889 6/12/2018

Partially Fixed as of June 26, 2018.

  • Please Update to Windows 10 1803 Build 17134.165+
  • Update Intel HD 630 driver to 24.20.100.6194+
  • Update NVIDIA Driver to 398.36+

Hi everyone,

With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes. 

There are still some problems though. Some freezes left within the Edge browser and File Explorer. Please post your feedback!

Fixed:

  • Sometimes opening Action Centre to see the notifications causes a freeze. Fixed with Windows 10 1803 Build 17134.137.
  • Click on Safely remove hardware and it freezes! Fixed with Windows 10 1803 Build 17134.137.
  • Opening Explorer triggers dGPU without causing a freeze. Fixed with NVIDIA GeForce Driver 397.93
  • Opening some store apps like Instagram for the first time. Fixed with Windows 10 1803 Build 17134.137.
  • Turning ON Bluetooth first time after reboot freezes. Fixed with Windows 10 1803 Build 17134.165?
  • Opening Windows Image Viewer (app + classic Foto viewer) ~~>~~Fixed with Windows 10 1803 Build 17134.165?
  • Starting slideshow in MS's own PowerPoint. Fixed with Windows 10 1803 Build 17134.165?
  • First time opening Display Settings via right click triggers dGPU and causes a freeze. Fixed with Windows 10 1803 Build 17134.165?
  • Start Menu > Shut Down > Triggers dGPU and freezes. Fixed with Windows 10 1803 Build 17134.165?

Not Fixed:

  • Changing resolution > Still causing the lag sometimes.
  • Locking the session (Win + L) triggers dGPU and makes a freeze every time.
  • First time video playback with Edge triggers dGPU and causes a freeze.

Last Update: July 15th, 2018

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1,389 answers

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  1. Anonymous
    2017-12-05T08:34:27+00:00

    Can you please STOP spamming this thread? ALL versions of Windows 1511, 1607, 1703, 1709, have problems with freezing, NO version is a fix, unless you downgrade to 8.1.

    If you have a REAL FIX, let us know otherwise. DONT spam post.

    Or what? Its worked for me and some other ppl and this is only way to use windows 10 before fix comes out. Because here is really no critical lags.

    and also mad girl

    Dont tell me what to do or next time i tell you where you need to go.

    It HAS NOT, freezes were reduced, but are still there, you HAVE to stop spreading misinformation! SPREADING FALSE INFORMATION COULD MAKE MATERS WORSE AND WE MIGHT NOT GET A FIX, YOU HAVE TO STOP!

    "and also mad girl

    Dont tell me what to do or next time i tell you where you need to go."

    Mad? how can I be mad? I switched my nVidia based laptop for an AMD Based laptop, an RX 580 to be exact, and I'm NOT experiencing these issues....  not to mention the RX580 is faster than the GTX 1060... so mad? NO You have to realize I'm active on this thread to help people out, also because my little brother just bought an HP with a GTX 1060 a few days ago, so I'm here hoping we get a solution soon just like everybody else.

    You have to stop acting so immature, last thing we want(hopefully speaking for everyone else) is for someone who's just going to spam this thread, not just by re-posting the same thing over and over, but by someone who's going to start acting immature, that's the last thing we need now.

    Secondly... I just thought of something, unfortunately I don't have my little brothers laptop, so someone else will have to test this out:

    Head to > Control Panel > System > Advanced System Settings

    From there select the "Advanced" tab, and click "Settings" on the "Performance" section. You should get something like this:

    Don't know if this been mentioned, but someone give this a try, select "Adjust for best performance" click apply and ok.. report if its still the same.

    @Wagnard, yeah were aware of the TrayPwrD3, a lot of people are using it, and I found it to be useful, unfortunately many still don't use it because it drastically reduces their battery life.

    @MuWu, would you mind sharing that link please?

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  2. Anonymous
    2017-12-05T09:32:14+00:00

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  3. Anonymous
    2017-12-05T12:06:59+00:00

    Head to > Control Panel > System > Advanced System Settings

    From there select the "Advanced" tab, and click "Settings" on the "Performance" section. You should get something like this:

    <image>

    Don't know if this been mentioned, but someone give this a try, select "Adjust for best performance" click apply and ok.. report if its still the same.

    @Wagnard, yeah were aware of the TrayPwrD3, a lot of people are using it, and I found it to be useful, unfortunately many still don't use it because it drastically reduces their battery life.

    Tried "Adjust for best performance", it did not help.

    Re: TrayPwrD3, I've had good results with battery with it. Of course slightly less battery life since GPU is on, but it is idle and barely active. Another option is to simply exit the app on battery and start it when plugged in. I keep a handy shortcut on my toolbar.

    I am really impressed with Intel, the only one out of the three giants, who acknowledged the issue.

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  4. Anonymous
    2017-12-05T13:47:53+00:00

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  5. Anonymous
    2017-12-05T21:15:31+00:00

    I have tried all the suggestions including every build of Windows and save for Windows 7 which can be installed even on Kaby Lake nothing fixes the issue. forget Windows 8.1 that is just too depressing to even install and i shudder at the thought of that OS period.  

    So while some of the OS's provide slight band aid's to a horrible wound they are certainly not a fix at all.

    What sucks is just how long this has gone on ignored and now Intel is even chiming in with fixes.

    Well if intel finds the route cause and its a hardware issue that requires a bios update ?  Guess how many people will get screwed on that end of the stick when the OEM decides the machine in the companies eyes is now EOL even if its only a year old.  Support ends, no new drivers, no new BIOS certainly.    

    Hopefully it is driver related or the OS itself and not something that needs to be flashed to run PROPER on the current OS.

    Seeing how quiet Microsoft has been and other companies blaming one another this issue must be so serious they want to pretend it does not exist at all.

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