[Partially Fixed] Intel + NVIDIA Laptop Freeze Problem

Anonymous
2017-06-30T16:12:20+00:00

Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Right click on desktop
  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

  • Acer VN7-793G
  • Acer Aspire 7 - A717-71G-75MG
  • Acer Nitro 5 (AN515-51-536M)
  • Acer Nitro 5, i5 7300HQ, GTX1050 Ti
  • Acer Predator Helios 300 (PH317-51)
  • Acer Predator Trtion 700 PT715-51-70Q2
  • ASUS N580VD
  • Asus GL503VD
  • Asus GL503
  • Asus GL553VE
  • Alienware 13 R3
  • Alienware 17 R4
  • Avell Titanium G1570 Lite 4K
  • Dell 7567
  • Dell XPS L521x
  • Dell Inspiron 15 Gaming 7577
  • Dell 7510 (Early 2017)
  • Dell XPS 9560
  • Dell XPS 15 9570
  • Dell G5 with i7 8th Gen
  • Gigabyte Aero15W
  • GIGABYTE P37XV6
  • Gigabyte P35 v6
  • Gigabyte Aero 14
  • Gigabyte Aero 15
  • HP Omen 15
  • HP Omen HD630 + GTX1050
  • HP Pavilion
  • HP Pavilion Power 15-cb013ng
  • HP Pavilion Power 15-cb007nq
  • HP Spectre X360 15"
  • HP ZBook 17 G4
  • Lenovo Y720
  • Lenovo Y520
  • Lenovo W530
  • Lenovo P51 Xeon
  • Microsoft Surface Book 2 15"
  • MSI GE63VR 7RF Raider 4K
  • MSI GE62 HD4600+GXT960M
  • MSI GE62VR 6RF Apache Pro
  • MSI GE62 7RE
  • MSI GS60 2PE
  • MSI GS43VR 7RE
  • MSI GS63VR 4K
  • MSI GS73VR 7RG Stealth Pro
  • MSI GS73VR 7RF
  • MSI GS65 Stealth Thin 8RF
  • MSI GP62MVR 7RF
  • MSI GP62MVR 7RFX LEOPARD PRO
  • MSI GE72MVR 7RG
  • MSI GE73VR 7RE
  • MSI GE73VR 7RF
  • MSI GP72MVR
  • MSI GX63VR
  • MSI GE73 Raider RGB-012
  • MSI PL62 7RC (MX150)
  • Monster ABRA A7 V7.2 (Clevo)
  • Monster Tulpar T7 13.1
  • Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)
  • Razer Blade 14
  • Razer Blade 14 Late 2016
  • Razer Blade 14 2017
  • Razer Blade 2017
  • Samsung Odyssey i7 7700 + GTX 1050
  • XMG A517-dnj
  • XMG P507

Effected Windows Versions:

Version Servicing option Availability date OS build Latest revision date
1803 Semi-Annual Channel (Targeted) 4/30/2018 17134.112 6/12/2018 Latest
1709 Semi-Annual Channel 1/18/2018 16299.492 6/12/2018
1709 Semi-Annual Channel (Targeted) 10/17/2017 16299.492 6/12/2018
1703 Semi-Annual Channel 7/11/2017 15063.1155 6/12/2018
1703 Current Branch (CB) 4/11/2017 15063.1155 6/12/2018
1607 Current Branch for Business (CBB) 11/29/2016 14393.2312 6/12/2018
1607 Current Branch (CB) 8/2/2016 14393.2312 6/12/2018
1607 Long-Term Servicing Branch (LTSB) 8/2/2016 14393.2312 6/12/2018
1507 (RTM) Long-Term Servicing Branch (LTSB) 7/29/2015 10240.17889 6/12/2018

Partially Fixed as of June 26, 2018.

  • Please Update to Windows 10 1803 Build 17134.165+
  • Update Intel HD 630 driver to 24.20.100.6194+
  • Update NVIDIA Driver to 398.36+

Hi everyone,

With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes. 

There are still some problems though. Some freezes left within the Edge browser and File Explorer. Please post your feedback!

Fixed:

  • Sometimes opening Action Centre to see the notifications causes a freeze. Fixed with Windows 10 1803 Build 17134.137.
  • Click on Safely remove hardware and it freezes! Fixed with Windows 10 1803 Build 17134.137.
  • Opening Explorer triggers dGPU without causing a freeze. Fixed with NVIDIA GeForce Driver 397.93
  • Opening some store apps like Instagram for the first time. Fixed with Windows 10 1803 Build 17134.137.
  • Turning ON Bluetooth first time after reboot freezes. Fixed with Windows 10 1803 Build 17134.165?
  • Opening Windows Image Viewer (app + classic Foto viewer) ~~>~~Fixed with Windows 10 1803 Build 17134.165?
  • Starting slideshow in MS's own PowerPoint. Fixed with Windows 10 1803 Build 17134.165?
  • First time opening Display Settings via right click triggers dGPU and causes a freeze. Fixed with Windows 10 1803 Build 17134.165?
  • Start Menu > Shut Down > Triggers dGPU and freezes. Fixed with Windows 10 1803 Build 17134.165?

Not Fixed:

  • Changing resolution > Still causing the lag sometimes.
  • Locking the session (Win + L) triggers dGPU and makes a freeze every time.
  • First time video playback with Edge triggers dGPU and causes a freeze.

Last Update: July 15th, 2018

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-11-10T03:43:25+00:00

    Well...... Sad to say I'm having the same issues...... I've tried everything, and NOTHING SEEMS TO WORK... I've searched for help every were, installed older drivers, I've updated everything and nothing nothing NOTHING  seems to work.... well something DOES fix the issue (ill get to this in a bit)

    My System:

    HP OMEN 15-ce015dx (Bestbuy Model)

    i7-7700HQ

    HD 630

    GTX 1050 Ti

    I bought this laptop as an "Upgrade", my old laptop was an MSI GT70 with a GTX 970m and Intel HD 4600.... Funny thing is, it honestly feels like a downgrade.... ITS SAD THAT MICROSOFT IS FORCING EVERYONE TO SWITCH TO WINDOWS 10, WHEY THEY CAN'T EVEN GET THEIR **** TOGETHER, I MEAN FOR GOD SAKE, ITS BEEN ALMOST ONE YEAR NOW!!

    https://forums.geforce.com/default/topic/1028364/geforce-drivers/gtx-1050-ti-hp-omen-gaming-laptop-mouse-cursor-freezing-nvidia-driver-issue-/

    Now, the fix.... WINDOWS 8.1, NO JOKE, Microsoft says modern CPU's like Kaby Lake(in my case) aren't supported.... BS!! IF you bought a laptop this year that has nVidia Optimus and are having delays/freezing issues, just format your drive and install windows 8.1, I personally DON'T like windows 8.1, BUT TRUST ME, after you notice all issues disappear... you will love windows 8.1.. until Microsoft releases an actual fix..

    Whats Drivers you use for HD630 on Windows 8.1?

    I installed them under capability mode for windows 8 BUT read bellow!!

    I'm getting some were (hopefully), IM NOT GIVING UP!

    https://technet.microsoft.com/en-us/windows/release-info.aspx

    Check the Windows 10 update history, Windows 10 1703 was released early this year and according to some that's were to problems started, the goal is to CLEAN INSTALL a previous version [b]before[/b] 1703, but there's a problem, were to get a legit copy? Were to download a legit ISO copy IF Microsoft ISN'T providing them any more, not even with their media creation tool.. well I used this site:

    http://windowsiso.net/

    I Downloaded OEM Windows 10 1511... and holy crap.... a HUGE difference right away!.. Windows is smoother/faster and the UAC window that pops up when opening a certain program, the delay/freeze is gone.. not to mention my GTX 1050 Ti isn't turning on constantly wile normal computer tasks! I wold say I'm freeze free for 99% of the time!! Keep in mind I just did a fresh install and ONLY the graphic drivers for both intel and nVidia were installed.

    IF you would like to try it for yourself, download ANY version before 1703, give it a try and report back, use the third link to download, lastly download the file bellow after you do the clean install to monitor the nVidia Optimus... when you find a version of windows 10 that fixes your issues, simply delete the file and clean install windows again and install your drivers :)

    https://drive.google.com/drive/folders/0B_YJsvKu1KE9RTdBc0Uzb0xJRUE (NvOptimusTestViewer64.exe)

    LASTLY MAKE SURE YOU DISABLE WINDOWS 10 AUTOMATIC UPDATES!!! Otherwise windows will simply download/install the newest crap.. and well got to start all over...

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  2. Anonymous
    2017-11-10T05:59:40+00:00

    I actually CAN accept micro freezing upon GPU launch only if it's necessary.

    What I do NOT ACCEPT is that nVidia GPU is invoked at wrong time.

    1. Intel shell context dll when click right button on desktop?
    2. Chrome/iTunes/Many other applications launch when they are set to Integrated?
    3. Click on battery icon to show power plan??

    None of them make senses.  Purely waste energy to invoke nVidia GPU.

    I have 1709 fresh installed on 2017/11/09 and have latest Windows Update driver 22.20.16.4836(Released on 10/17), and latest GeForce driver from nVidia.

    The problem is still present.

    I thought dual-graphic-card architecture is mature and stable, I guess I was wrong.

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  3. Anonymous
    2017-11-10T07:39:16+00:00

    Thank you all for your feedback. Users in our forums have tried older builds but they said the problem is still there. e.g. Build 1607

    MS released another Insider build with no word of the fix.

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