I have both drivers intel and nvidia on 8.1, and there are 0 problems plus the battery life is 1.5-2x longer compared to windows 10. On windows 10 with both drivers problems exist, removing dgpu driver and/or disabling it in device manager will fix everything as you say but I dont see a point in that because dgpu will always run and battery will be crap plus temp will rise a bit, I dont need that on my laptop. The thing is hardware is not the problem its software. And I am 100% sure its wddm!
[Partially Fixed] Intel + NVIDIA Laptop Freeze Problem
Hi,
there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.
Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:
- Right click on desktop
- Left click on battery-icon in task-bar
- Opening Chrome-browser
- Opening Windows Image Viewer (app + classic Foto viewer)
- Opening system control panel
- Provocation any animation on task bar (e.g. thumbnail-preview, ...)
- Loading a new tab in Firefox
Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.
This is nearly a three-year-old bug:
- August 25, 2015! MSI Forums
- August 31, 2016 NotebookReview
- Sep 1, 2016 NVIDIA
- Sep 2, 2016 Reddit
- Sep 8, 2016 LTT Forums
- Sep 29, 2016 Reddit
- May 3, 2017 Our Own Forums
Reported Models:
- Acer VN7-793G
- Acer Aspire 7 - A717-71G-75MG
- Acer Nitro 5 (AN515-51-536M)
- Acer Nitro 5, i5 7300HQ, GTX1050 Ti
- Acer Predator Helios 300 (PH317-51)
- Acer Predator Trtion 700 PT715-51-70Q2
- ASUS N580VD
- Asus GL503VD
- Asus GL503
- Asus GL553VE
- Alienware 13 R3
- Alienware 17 R4
- Avell Titanium G1570 Lite 4K
- Dell 7567
- Dell XPS L521x
- Dell Inspiron 15 Gaming 7577
- Dell 7510 (Early 2017)
- Dell XPS 9560
- Dell XPS 15 9570
- Dell G5 with i7 8th Gen
- Gigabyte Aero15W
- GIGABYTE P37XV6
- Gigabyte P35 v6
- Gigabyte Aero 14
- Gigabyte Aero 15
- HP Omen 15
- HP Omen HD630 + GTX1050
- HP Pavilion
- HP Pavilion Power 15-cb013ng
- HP Pavilion Power 15-cb007nq
- HP Spectre X360 15"
- HP ZBook 17 G4
- Lenovo Y720
- Lenovo Y520
- Lenovo W530
- Lenovo P51 Xeon
- Microsoft Surface Book 2 15"
- MSI GE63VR 7RF Raider 4K
- MSI GE62 HD4600+GXT960M
- MSI GE62VR 6RF Apache Pro
- MSI GE62 7RE
- MSI GS60 2PE
- MSI GS43VR 7RE
- MSI GS63VR 4K
- MSI GS73VR 7RG Stealth Pro
- MSI GS73VR 7RF
- MSI GS65 Stealth Thin 8RF
- MSI GP62MVR 7RF
- MSI GP62MVR 7RFX LEOPARD PRO
- MSI GE72MVR 7RG
- MSI GE73VR 7RE
- MSI GE73VR 7RF
- MSI GP72MVR
- MSI GX63VR
- MSI GE73 Raider RGB-012
- MSI PL62 7RC (MX150)
- Monster ABRA A7 V7.2 (Clevo)
- Monster Tulpar T7 13.1
- Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)
- Razer Blade 14
- Razer Blade 14 Late 2016
- Razer Blade 14 2017
- Razer Blade 2017
- Samsung Odyssey i7 7700 + GTX 1050
- XMG A517-dnj
- XMG P507
Effected Windows Versions:
| Version | Servicing option | Availability date | OS build | Latest revision date | |
|---|---|---|---|---|---|
| 1803 | Semi-Annual Channel (Targeted) | 4/30/2018 | 17134.112 | 6/12/2018 | Latest |
| 1709 | Semi-Annual Channel | 1/18/2018 | 16299.492 | 6/12/2018 | |
| 1709 | Semi-Annual Channel (Targeted) | 10/17/2017 | 16299.492 | 6/12/2018 | |
| 1703 | Semi-Annual Channel | 7/11/2017 | 15063.1155 | 6/12/2018 | |
| 1703 | Current Branch (CB) | 4/11/2017 | 15063.1155 | 6/12/2018 | |
| 1607 | Current Branch for Business (CBB) | 11/29/2016 | 14393.2312 | 6/12/2018 | |
| 1607 | Current Branch (CB) | 8/2/2016 | 14393.2312 | 6/12/2018 | |
| 1607 | Long-Term Servicing Branch (LTSB) | 8/2/2016 | 14393.2312 | 6/12/2018 | |
| 1507 (RTM) | Long-Term Servicing Branch (LTSB) | 7/29/2015 | 10240.17889 | 6/12/2018 |
Partially Fixed as of June 26, 2018.
- Please Update to Windows 10 1803 Build 17134.165+
- Update Intel HD 630 driver to 24.20.100.6194+
- Update NVIDIA Driver to 398.36+
Hi everyone,
With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes.
There are still some problems though. Some freezes left within the Edge browser
and File Explorer. Please post your feedback!
Fixed:
-
Sometimes opening Action Centre to see the notifications causes a freeze.Fixed with Windows 10 1803 Build 17134.137. -
Click on Safely remove hardware and it freezes!Fixed with Windows 10 1803 Build 17134.137. -
Opening Explorer triggers dGPU without causing a freeze.Fixed with NVIDIA GeForce Driver 397.93 -
Opening some store apps like Instagram for the first time.Fixed with Windows 10 1803 Build 17134.137. -
Turning ON Bluetooth first time after reboot freezes.Fixed with Windows 10 1803 Build 17134.165? -
Opening Windows Image Viewer (app + classic Foto viewer)~~>~~Fixed with Windows 10 1803 Build 17134.165? -
Starting slideshow in MS's own PowerPoint.Fixed with Windows 10 1803 Build 17134.165? -
First time opening Display Settings via right click triggers dGPU and causes a freeze.Fixed with Windows 10 1803 Build 17134.165? -
Start Menu > Shut Down > Triggers dGPU and freezes.Fixed with Windows 10 1803 Build 17134.165?
Not Fixed:
- Changing resolution > Still causing the lag sometimes.
- Locking the session (Win + L) triggers dGPU and makes a freeze every time.
- First time video playback with Edge triggers dGPU and causes a freeze.
Last Update: July 15th, 2018
Windows for home | Windows 10 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
1,389 answers
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Anonymous
2018-06-08T12:56:30+00:00 -
Anonymous
2018-06-08T13:01:53+00:00 And how exactly do you explain Linux OS'es problem? I am sure that everyone should now get their devices and bring it back to the shop and get their money back! I don't see any sense of this discussion, I paid too much and I don't pay for waiting for stupid fix.
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Anonymous
2018-06-08T13:41:00+00:00 I watched it twice and I did not hear anything mentioned related to this problem...
//
We are excited to announce the dates for the next Bug Bash: June 22nd – July 1st. And we will hold a Bug Bash Webcast on our Mixer channel on June 27th – exact timing will be announced closer to the date. We’re excited to do another Bug Bash with our Windows Insiders!
//
I think we should keep an eye on that stream...
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Anonymous
2018-06-08T17:13:05+00:00 How do you deal with huge CPU throttling due to Spectre/Meltdown patches being unoptimized for Win 7/8/8.1? I've heard CPU performance plummets on anything that's not running Windows 10. That is, of course, unless you've opted out of the patches.
BTW I was hoping Luke or James would mention this specific issue.. I guess that's a start though.
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Anonymous
2018-06-08T20:43:31+00:00 What linux problem? I never use linux on optimus laptop because nvidia and linux are just not good together. It was like that years ago and it still is!