[Partially Fixed] Intel + NVIDIA Laptop Freeze Problem

Anonymous
2017-06-30T16:12:20+00:00

Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Right click on desktop
  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

  • Acer VN7-793G
  • Acer Aspire 7 - A717-71G-75MG
  • Acer Nitro 5 (AN515-51-536M)
  • Acer Nitro 5, i5 7300HQ, GTX1050 Ti
  • Acer Predator Helios 300 (PH317-51)
  • Acer Predator Trtion 700 PT715-51-70Q2
  • ASUS N580VD
  • Asus GL503VD
  • Asus GL503
  • Asus GL553VE
  • Alienware 13 R3
  • Alienware 17 R4
  • Avell Titanium G1570 Lite 4K
  • Dell 7567
  • Dell XPS L521x
  • Dell Inspiron 15 Gaming 7577
  • Dell 7510 (Early 2017)
  • Dell XPS 9560
  • Dell XPS 15 9570
  • Dell G5 with i7 8th Gen
  • Gigabyte Aero15W
  • GIGABYTE P37XV6
  • Gigabyte P35 v6
  • Gigabyte Aero 14
  • Gigabyte Aero 15
  • HP Omen 15
  • HP Omen HD630 + GTX1050
  • HP Pavilion
  • HP Pavilion Power 15-cb013ng
  • HP Pavilion Power 15-cb007nq
  • HP Spectre X360 15"
  • HP ZBook 17 G4
  • Lenovo Y720
  • Lenovo Y520
  • Lenovo W530
  • Lenovo P51 Xeon
  • Microsoft Surface Book 2 15"
  • MSI GE63VR 7RF Raider 4K
  • MSI GE62 HD4600+GXT960M
  • MSI GE62VR 6RF Apache Pro
  • MSI GE62 7RE
  • MSI GS60 2PE
  • MSI GS43VR 7RE
  • MSI GS63VR 4K
  • MSI GS73VR 7RG Stealth Pro
  • MSI GS73VR 7RF
  • MSI GS65 Stealth Thin 8RF
  • MSI GP62MVR 7RF
  • MSI GP62MVR 7RFX LEOPARD PRO
  • MSI GE72MVR 7RG
  • MSI GE73VR 7RE
  • MSI GE73VR 7RF
  • MSI GP72MVR
  • MSI GX63VR
  • MSI GE73 Raider RGB-012
  • MSI PL62 7RC (MX150)
  • Monster ABRA A7 V7.2 (Clevo)
  • Monster Tulpar T7 13.1
  • Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)
  • Razer Blade 14
  • Razer Blade 14 Late 2016
  • Razer Blade 14 2017
  • Razer Blade 2017
  • Samsung Odyssey i7 7700 + GTX 1050
  • XMG A517-dnj
  • XMG P507

Effected Windows Versions:

Version Servicing option Availability date OS build Latest revision date
1803 Semi-Annual Channel (Targeted) 4/30/2018 17134.112 6/12/2018 Latest
1709 Semi-Annual Channel 1/18/2018 16299.492 6/12/2018
1709 Semi-Annual Channel (Targeted) 10/17/2017 16299.492 6/12/2018
1703 Semi-Annual Channel 7/11/2017 15063.1155 6/12/2018
1703 Current Branch (CB) 4/11/2017 15063.1155 6/12/2018
1607 Current Branch for Business (CBB) 11/29/2016 14393.2312 6/12/2018
1607 Current Branch (CB) 8/2/2016 14393.2312 6/12/2018
1607 Long-Term Servicing Branch (LTSB) 8/2/2016 14393.2312 6/12/2018
1507 (RTM) Long-Term Servicing Branch (LTSB) 7/29/2015 10240.17889 6/12/2018

Partially Fixed as of June 26, 2018.

  • Please Update to Windows 10 1803 Build 17134.165+
  • Update Intel HD 630 driver to 24.20.100.6194+
  • Update NVIDIA Driver to 398.36+

Hi everyone,

With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes. 

There are still some problems though. Some freezes left within the Edge browser and File Explorer. Please post your feedback!

Fixed:

  • Sometimes opening Action Centre to see the notifications causes a freeze. Fixed with Windows 10 1803 Build 17134.137.
  • Click on Safely remove hardware and it freezes! Fixed with Windows 10 1803 Build 17134.137.
  • Opening Explorer triggers dGPU without causing a freeze. Fixed with NVIDIA GeForce Driver 397.93
  • Opening some store apps like Instagram for the first time. Fixed with Windows 10 1803 Build 17134.137.
  • Turning ON Bluetooth first time after reboot freezes. Fixed with Windows 10 1803 Build 17134.165?
  • Opening Windows Image Viewer (app + classic Foto viewer) ~~>~~Fixed with Windows 10 1803 Build 17134.165?
  • Starting slideshow in MS's own PowerPoint. Fixed with Windows 10 1803 Build 17134.165?
  • First time opening Display Settings via right click triggers dGPU and causes a freeze. Fixed with Windows 10 1803 Build 17134.165?
  • Start Menu > Shut Down > Triggers dGPU and freezes. Fixed with Windows 10 1803 Build 17134.165?

Not Fixed:

  • Changing resolution > Still causing the lag sometimes.
  • Locking the session (Win + L) triggers dGPU and makes a freeze every time.
  • First time video playback with Edge triggers dGPU and causes a freeze.

Last Update: July 15th, 2018

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-03-01T11:41:09+00:00

    It's been one year that people are complaining. And i forgot to tell u, i went to multiple elecrtonics stores in germany like Saturn and Mediamarkt... and guess what all optimus systems got this issue but they're selling it to clueless anyways. This needs to stop! Return ur laptop if u still can! Boycott them until they put a solution.

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  2. Anonymous
    2018-03-02T12:35:35+00:00

    Firstly, I'm using hp Omen 15t, 7700HQ + Nvidia 1050 +16gb DDR4 memory, and this issue has been haunting in my laptop for months after windows Fall Creation Update, aka 1709.     

    As far as I can tell, this issue got dramatically alleviated, if not totally fixed it, to almost barely visible, after the insider update on last Friday of which the windows version number is 17107.

      I don't highly recommend people to join the windows insider program; typically, for most common users, It's just a highway for MS to collect your private system data and you will never know if someday it is going to against you somewhere. However, if you don't give a big damn about your privacy rights or, in another word, you just feel like all those tech moguls, Google, MS, Apple, Samsung, etc. have already compromised your privacy in a big damn way (at least this is sort of what I feel like ), I suggest that you could possibly try this option. Of course, as I mentioned before, you need to select the button to let MS collectively analyze your data in a pretty sneaky way, but as long as you care less, I can promise this insider update has solved most of the former problems I got on this laptop and runs very smoothly. 

    Disclaimer:

    All opinions and suggestions only based on personal experiences, no scientific proof, which includes systematic analyses and entirely functional examinations, has been conducted by any means or in any regards. Individuals who are unfamiliar with MS insider program or lack thereof, should avoid trying this. Planning to view ample online instructions and edifications before you make the decision to joining the program is highly advised. Any data lost, system instability, programme crash or any other compromises in any forms, are completely unconnected with the poster. 

    Anyway, give a shot if you really mad about this crap, trust.

    I think we have the same laptop more or less (Omen 15, i7 7700HQ with 1050Ti. I joined the Windows Insider program and installed build 17101.RS4 earlier. After setting Explorer.exe on high performance in the new graphic settings menu the problem seemed to be almost solved. Happy times! After updating to 17110.rs4 I had some little freezes every now and then (not as bad as before but still annoying). Also installed the new drivers from Nvidia, not sure which is the culprit.

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  3. Anonymous
    2018-03-02T16:43:57+00:00

    I have the same computer as you, and I can say that the last version of Nvidia does not solve anything, so that must be the newer version of windows. Hope it get fix!!!!!

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  4. Anonymous
    2018-03-09T10:46:02+00:00

    It's not about being a bother to fix a big, it's about scale and impact.

    From the original context of this thread, and the repro video that was shared, it's a delay in right-clicking a UI item.  The functionality still works, there's just a slight delay.

    Is the problem worse than that?  Is there additional context that isn't included in the original post of this thread that highlights a broader issue?

    If there are more symptoms of this issue and it's bigger than currently described in the OP, please update/share as appropriate.

    Good morning Jason from Microsoft and forum cummunity. 

    The reason I’m here is simple. I’m on board with the same problem as described in the first post from June 2017. Right click lag, left click lag, LAG. Yes I am here because of the small constant and such a minor issue as lag.

    Please let me make it clear I am not the usual complainer type but I am very aware and familiar with decent customer service. I can’t see any customer service here at all. It’s great to see you are being paid at Microsoft (Jason) for brushing the problems under the carpet all day, assuming that most people coming here are 12 year old snots without the knowledge of how to install a driver. This is shocking level of ignorance on your side to marginalize the problem going on for 6 months plus to desribe it as minor “right click issue” asking rhetorical questions about posting more information about the issue. Jason it’s all here and it looks like your answer is missing most of the information included in the discussion. Did you make an effort to read it through? 

    “The funcionality works but there is slight delay”. I laughed out loud while reading this.

    Most of us here are for this reason: If I spend $2000+ on my system why do I have work with something that is crippled for months? Most people buying expensive gaming laptops excpect their experience with their systems to be flawless from the moment delivery man drops it at the door. Let me say you are not a part of this experience Jason/Microsoft. “So its broken but it works” attitude is arogant and if I were dealing with you over the counter I would seek the attention of your manager/supervisor. It seems internet still provides some with anonymous mighty overconfidence. 

    Its broken. The way your system requests the usage of the gpu during simple tasking is BROKEN. Fix it. There is a useful sentence you can all learn at Microsoft “ We appologize for any incovenience caused. We will work hard with the development team to resolve the issue”

    Regards

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  5. Anonymous
    2018-03-09T12:21:49+00:00

    I couldn't have it said better.

    Microsoft, FIX IT!

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