Hi, there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze. Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are: Right click on desktop Left click on battery-icon in task-bar Opening Chrome-browser Opening Windows Image Viewer (app + classic Foto viewer) Opening system control panel Provocation any animation on task bar (e.g. thumbnail-preview, ...) Loading a new tab in Firefox Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer . This is nearly a three-year-old bug: August 25, 2015! MSI Forums August 31, 2016 NotebookReview Sep 1, 2016 NVIDIA Sep 2, 2016 Reddit Sep 8, 2016 LTT Forums Sep 29, 2016 Reddit May 3, 2017 Our Own Forums Reported Models: Acer VN7-793G Acer Aspire 7 - A717-71G-75MG Acer Nitro 5 (AN515-51-536M) Acer Nitro 5, i5 7300HQ, GTX1050 Ti Acer Predator Helios 300 (PH317-51) Acer Predator Trtion 700 PT715-51-70Q2 ASUS N580VD Asus GL503VD Asus GL503 Asus GL553VE Alienware 13 R3 Alienware 17 R4 Avell Titanium G1570 Lite 4K Dell 7567 Dell XPS L521x Dell Inspiron 15 Gaming 7577 Dell 7510 (Early 2017) Dell XPS 9560 Dell XPS 15 9570 Dell G5 with i7 8th Gen Gigabyte Aero15W GIGABYTE P37XV6 Gigabyte P35 v6 Gigabyte Aero 14 Gigabyte Aero 15 HP Omen 15 HP Omen HD630 + GTX1050 HP Pavilion HP Pavilion Power 15-cb013ng HP Pavilion Power 15-cb007nq HP Spectre X360 15" HP ZBook 17 G4 Lenovo Y720 Lenovo Y520 Lenovo W530 Lenovo P51 Xeon Microsoft Surface Book 2 15" MSI GE63VR 7RF Raider 4K MSI GE62 HD4600+GXT960M MSI GE62VR 6RF Apache Pro MSI GE62 7RE MSI GS60 2PE MSI GS43VR 7RE MSI GS63VR 4K MSI GS73VR 7RG Stealth Pro MSI GS73VR 7RF MSI GS65 Stealth Thin 8RF MSI GP62MVR 7RF MSI GP62MVR 7RFX LEOPARD PRO MSI GE72MVR 7RG MSI GE73VR 7RE MSI GE73VR 7RF MSI GP72MVR MSI GX63VR MSI GE73 Raider RGB-012 MSI PL62 7RC (MX150) Monster ABRA A7 V7.2 (Clevo) Monster Tulpar T7 13.1 Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z) Razer Blade 14 Razer Blade 14 Late 2016 Razer Blade 14 2017 Razer Blade 2017 Samsung Odyssey i7 7700 + GTX 1050 XMG A517-dnj XMG P507 Effected Windows Versions: Version Servicing option Availability date OS build Latest revision date 1803 Semi-Annual Channel (Targeted) 4/30/2018 17134.112 6/12/2018 Latest 1709 Semi-Annual Channel 1/18/2018 16299.492 6/12/2018 1709 Semi-Annual Channel (Targeted) 10/17/2017 16299.492 6/12/2018 1703 Semi-Annual Channel 7/11/2017 15063.1155 6/12/2018 1703 Current Branch (CB) 4/11/2017 15063.1155 6/12/2018 1607 Current Branch for Business (CBB) 11/29/2016 14393.2312 6/12/2018 1607 Current Branch (CB) 8/2/2016 14393.2312 6/12/2018 1607 Long-Term Servicing Branch (LTSB) 8/2/2016 14393.2312 6/12/2018 1507 (RTM) Long-Term Servicing Branch (LTSB) 7/29/2015 10240.17889 6/12/2018 Partially Fixed as of June 26, 2018. Please Update to Windows 10 1803 Build 17134. 165 + Update Intel HD 630 driver to 24.20.100.6194+ Update NVIDIA Driver to 398.36+ Hi everyone, With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes. There are still some problems though. Some freezes left within the Edge browser and File Explorer . Please post your feedback! Fixed : Sometimes opening Action Centre to see the notifications causes a freeze. Fixed with Windows 10 1803 Build 17134.137. Click on Safely remove hardware and it freezes! Fixed with Windows 10 1803 Build 17134.137. Opening Explorer triggers dGPU without causing a freeze. Fixed with NVIDIA GeForce Driver 397.93 Opening some store apps like Instagram for the first time. Fixed with Windows 10 1803 Build 17134.137. Turning ON Bluetooth first time after reboot freezes. Fixed with Windows 10 1803 Build 17134.165? Opening Windows Image Viewer (app + classic Foto viewer) ~~>~~Fixed with Windows 10 1803 Build 17134.165? Starting slideshow in MS's own PowerPoint. Fixed with Windows 10 1803 Build 17134.165? First time opening Display Settings via right click triggers dGPU and causes a freeze. Fixed with Windows 10 1803 Build 17134.165? Start Menu > Shut Down > Triggers dGPU and freezes. Fixed with Windows 10 1803 Build 17134.165? Not Fixed: Changing resolution > Still causing the lag sometimes. Locking the session (Win + L) triggers dGPU and makes a freeze every time. First time video playback with Edge triggers dGPU and causes a freeze. Last Update : July 15th, 2018

The patch definitely helped (chrome, battery etc.) and I know everything wasn't fixed (yet?) but I still have the same freeze during games when the dGPU is active all the time. Is it still a thing on other laptops or should I return this one?

Yes it does. It is video card related, not mouse/tracking.

It seem everyone having the problem have similar hardware at least. Please do not mind if I ask, if you only using touchpad and with the external mouse unplug from the laptop, does the laptop still freeze like hell without workaround?

It is an Acer Aspire 7 A717 but i've seen the very same symptom with another Aspire 7 A715, a similar model.

Just want to have some more information, may I know your laptop model?

[Partially Fixed] Intel + NVIDIA Laptop Freeze Problem

Anonymous

Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

Right click on desktop
Left click on battery-icon in task-bar
Opening Chrome-browser
Opening Windows Image Viewer (app + classic Foto viewer)
Opening system control panel
Provocation any animation on task bar (e.g. thumbnail-preview, ...)
Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

Acer VN7-793G
Acer Aspire 7 - A717-71G-75MG
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
Acer Predator Trtion 700 PT715-51-70Q2
ASUS N580VD
Asus GL503VD
Asus GL503
Asus GL553VE
Alienware 13 R3
Alienware 17 R4
Avell Titanium G1570 Lite 4K
Dell 7567
Dell XPS L521x
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Dell XPS 9560
Dell XPS 15 9570
Dell G5 with i7 8th Gen
Gigabyte Aero15W
GIGABYTE P37XV6
Gigabyte P35 v6
Gigabyte Aero 14
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
HP Pavilion
HP Pavilion Power 15-cb013ng
HP Pavilion Power 15-cb007nq
HP Spectre X360 15"
HP ZBook 17 G4
Lenovo Y720
Lenovo Y520
Lenovo W530
Lenovo P51 Xeon
Microsoft Surface Book 2 15"
MSI GE63VR 7RF Raider 4K
MSI GE62 HD4600+GXT960M
MSI GE62VR 6RF Apache Pro
MSI GE62 7RE
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GS65 Stealth Thin 8RF
MSI GP62MVR 7RF
MSI GP62MVR 7RFX LEOPARD PRO
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
MSI GP72MVR
MSI GX63VR
MSI GE73 Raider RGB-012
MSI PL62 7RC (MX150)
Monster ABRA A7 V7.2 (Clevo)
Monster Tulpar T7 13.1
Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)
Razer Blade 14
Razer Blade 14 Late 2016
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
XMG A517-dnj
XMG P507

Effected Windows Versions:

Version	Servicing option	Availability date	OS build	Latest revision date
1803	Semi-Annual Channel (Targeted)	4/30/2018	17134.112	6/12/2018	Latest
1709	Semi-Annual Channel	1/18/2018	16299.492	6/12/2018
1709	Semi-Annual Channel (Targeted)	10/17/2017	16299.492	6/12/2018
1703	Semi-Annual Channel	7/11/2017	15063.1155	6/12/2018
1703	Current Branch (CB)	4/11/2017	15063.1155	6/12/2018
1607	Current Branch for Business (CBB)	11/29/2016	14393.2312	6/12/2018
1607	Current Branch (CB)	8/2/2016	14393.2312	6/12/2018
1607	Long-Term Servicing Branch (LTSB)	8/2/2016	14393.2312	6/12/2018
1507 (RTM)	Long-Term Servicing Branch (LTSB)	7/29/2015	10240.17889	6/12/2018

Partially Fixed as of June 26, 2018.

Please Update to Windows 10 1803 Build 17134.165+
Update Intel HD 630 driver to 24.20.100.6194+
Update NVIDIA Driver to 398.36+

Hi everyone,

With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes.

There are still some problems though. Some freezes left within the Edge browser ~~and File Explorer~~. Please post your feedback!

Fixed:

~~Sometimes opening Action Centre to see the notifications causes a freeze.~~ Fixed with Windows 10 1803 Build 17134.137.
~~Click on Safely remove hardware and it freezes!~~ Fixed with Windows 10 1803 Build 17134.137.
~~Opening Explorer triggers dGPU without causing a freeze.~~ Fixed with NVIDIA GeForce Driver 397.93
~~Opening some store apps like Instagram for the first time.~~ Fixed with Windows 10 1803 Build 17134.137.
~~Turning ON Bluetooth first time after reboot freezes.~~ Fixed with Windows 10 1803 Build 17134.165?
~~Opening Windows Image Viewer (app + classic Foto viewer)~~ ~~>~~Fixed with Windows 10 1803 Build 17134.165?
~~Starting slideshow in MS's own PowerPoint.~~ Fixed with Windows 10 1803 Build 17134.165?
~~First time opening Display Settings via right click triggers dGPU and causes a freeze.~~ Fixed with Windows 10 1803 Build 17134.165?
~~Start Menu > Shut Down > Triggers dGPU and freezes.~~ Fixed with Windows 10 1803 Build 17134.165?

Not Fixed:

Changing resolution > Still causing the lag sometimes.
Locking the session (Win + L) triggers dGPU and makes a freeze every time.
First time video playback with Edge triggers dGPU and causes a freeze.

Last Update: July 15th, 2018

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1,389 answers

Anonymous

2018-09-09T21:06:37+00:00

The patch definitely helped (chrome, battery etc.) and I know everything wasn't fixed (yet?) but I still have the same freeze during games when the dGPU is active all the time.

Is it still a thing on other laptops or should I return this one?
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Anonymous

2018-09-06T07:14:14+00:00

Yes it does. It is video card related, not mouse/tracking.
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Anonymous

2018-09-05T16:36:30+00:00

It seem everyone having the problem have similar hardware at least. Please do not mind if I ask, if you only using touchpad and with the external mouse unplug from the laptop, does the laptop still freeze like hell without workaround?
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Anonymous

2018-09-05T15:47:33+00:00

It is an Acer Aspire 7 A717 but i've seen the very same symptom with another Aspire 7 A715, a similar model.
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Anonymous

2018-09-05T15:07:27+00:00

Just want to have some more information, may I know your laptop model?
Was this answer helpful?

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