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Hi,
there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.
Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:
Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.
This is nearly a three-year-old bug:
Reported Models:
Effected Windows Versions:
| Version | Servicing option | Availability date | OS build | Latest revision date | |
|---|---|---|---|---|---|
| 1803 | Semi-Annual Channel (Targeted) | 4/30/2018 | 17134.112 | 6/12/2018 | Latest |
| 1709 | Semi-Annual Channel | 1/18/2018 | 16299.492 | 6/12/2018 | |
| 1709 | Semi-Annual Channel (Targeted) | 10/17/2017 | 16299.492 | 6/12/2018 | |
| 1703 | Semi-Annual Channel | 7/11/2017 | 15063.1155 | 6/12/2018 | |
| 1703 | Current Branch (CB) | 4/11/2017 | 15063.1155 | 6/12/2018 | |
| 1607 | Current Branch for Business (CBB) | 11/29/2016 | 14393.2312 | 6/12/2018 | |
| 1607 | Current Branch (CB) | 8/2/2016 | 14393.2312 | 6/12/2018 | |
| 1607 | Long-Term Servicing Branch (LTSB) | 8/2/2016 | 14393.2312 | 6/12/2018 | |
| 1507 (RTM) | Long-Term Servicing Branch (LTSB) | 7/29/2015 | 10240.17889 | 6/12/2018 |
Partially Fixed as of June 26, 2018.
Hi everyone,
With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes.
There are still some problems though. Some freezes left within the Edge browser
and File Explorer. Please post your feedback!
Fixed:
Not Fixed:
Last Update: July 15th, 2018
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey guys so I found my own personal fix for the problem. I reverted the Windows 10 version all the way back to 1607 and reinstalled the Nvidia driver provided by the manufacturer and now its much smoother. Will keep testing though. My PC is a Lenovo Y720 with the i7 7700HQ and a GTX 1060
So can you tell if the dGPU is always on (for example if you have an LED light for the dGPU like on MSI laptops) or if it turns on on-demand, as it should, when you need it?
Good for you. I have no intention of using an old version...
Hey guys so I found my own personal fix for the problem. I reverted the Windows 10 version all the way back to 1607 and reinstalled the Nvidia driver provided by the manufacturer and now its much smoother. Will keep testing though. My PC is a Lenovo Y720 with the i7 7700HQ and a GTX 1060
I think your laptop is "wired" a lot differently than our optimus laptops. I think your dgpu is seen as an external gpu (comparable to those external thunderbolt graphics boxes) so it's maybe a bandwidth issue; anyways, your symptoms are a bit beyond what a fix for our problem would solve (stutter when starting certain apps, mouse cursor freeze, related audio freeze, etc.)
Try some of this - play with the laptop plugged in, you should see a world of difference in framerates, maybe even see stutters disappear, make sure the games you're playing are actually running on your dedicated 1060, close all other apps before starting a game, lower the graphics settings considerably, make sure the games you're playing are in full screen mode, delete nvidia and or intel graphics drivers, reinstall them, not necessarily the latest drivers. Also, are these machines upgradeable? It could just be insufficient ram, 8gb is kinda almost, but not really ok these days, preferably you want 16 to be sure it's not insufficient memory. Also, a clean windows install like in the days of yore might also put your machine back on track. windows is so huge these days that the purely statistical chance of some piece of essential code becoming corrupted is so much higher.
Also check temperatures, make sure the vents are not blocked and also, get real, don't expect a mobile 1060 (especially in a super thin tabletty kind of laptop) to be super fluid if you're not lowering graphics with some aplomb. Fallout 4 is poorly optimized, would stutter even on 1080ti in certain circumstances, so lower lighting and shadows a lot, Witcher 3, you also want to take a ton of settings down, plus this one tends to overheat your laptop consistently more than F4, even when not much is happening on screen, even at lower graphics detail. But definitely, as long as you play within reasonable settings and plugged in, frequent stuttering should not occur.
So to conclude and keep it relatively on topic, no, persistent gaming stuttering is not the same as our momentary app/settings initiation stutters and freezes, so I wouldn't expect a potential fix for our problem to also solve your problem.
meanwhile at intel-ms meeting: https://www.youtube.com/watch?v=KfC\_RNKFL7U
Hehe .. :)
