[Partially Fixed] Intel + NVIDIA Laptop Freeze Problem

Anonymous
2017-06-30T16:12:20+00:00

Hi,

there is a problem with laptops which have Intel iGPU + GTX 1050/1050Ti/1060/1070. The problem is whenever you perform some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which causes the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Right click on desktop
  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

Since the problem was OS based, it could be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, Microsoft, MSI, Razer.

This is nearly a three-year-old bug:

Reported Models:

  • Acer VN7-793G
  • Acer Aspire 7 - A717-71G-75MG
  • Acer Nitro 5 (AN515-51-536M)
  • Acer Nitro 5, i5 7300HQ, GTX1050 Ti
  • Acer Predator Helios 300 (PH317-51)
  • Acer Predator Trtion 700 PT715-51-70Q2
  • ASUS N580VD
  • Asus GL503VD
  • Asus GL503
  • Asus GL553VE
  • Alienware 13 R3
  • Alienware 17 R4
  • Avell Titanium G1570 Lite 4K
  • Dell 7567
  • Dell XPS L521x
  • Dell Inspiron 15 Gaming 7577
  • Dell 7510 (Early 2017)
  • Dell XPS 9560
  • Dell XPS 15 9570
  • Dell G5 with i7 8th Gen
  • Gigabyte Aero15W
  • GIGABYTE P37XV6
  • Gigabyte P35 v6
  • Gigabyte Aero 14
  • Gigabyte Aero 15
  • HP Omen 15
  • HP Omen HD630 + GTX1050
  • HP Pavilion
  • HP Pavilion Power 15-cb013ng
  • HP Pavilion Power 15-cb007nq
  • HP Spectre X360 15"
  • HP ZBook 17 G4
  • Lenovo Y720
  • Lenovo Y520
  • Lenovo W530
  • Lenovo P51 Xeon
  • Microsoft Surface Book 2 15"
  • MSI GE63VR 7RF Raider 4K
  • MSI GE62 HD4600+GXT960M
  • MSI GE62VR 6RF Apache Pro
  • MSI GE62 7RE
  • MSI GS60 2PE
  • MSI GS43VR 7RE
  • MSI GS63VR 4K
  • MSI GS73VR 7RG Stealth Pro
  • MSI GS73VR 7RF
  • MSI GS65 Stealth Thin 8RF
  • MSI GP62MVR 7RF
  • MSI GP62MVR 7RFX LEOPARD PRO
  • MSI GE72MVR 7RG
  • MSI GE73VR 7RE
  • MSI GE73VR 7RF
  • MSI GP72MVR
  • MSI GX63VR
  • MSI GE73 Raider RGB-012
  • MSI PL62 7RC (MX150)
  • Monster ABRA A7 V7.2 (Clevo)
  • Monster Tulpar T7 13.1
  • Monster Tulpar T5 V18.1 (Tongfang GK5CN6Z)
  • Razer Blade 14
  • Razer Blade 14 Late 2016
  • Razer Blade 14 2017
  • Razer Blade 2017
  • Samsung Odyssey i7 7700 + GTX 1050
  • XMG A517-dnj
  • XMG P507

Effected Windows Versions:

Version Servicing option Availability date OS build Latest revision date
1803 Semi-Annual Channel (Targeted) 4/30/2018 17134.112 6/12/2018 Latest
1709 Semi-Annual Channel 1/18/2018 16299.492 6/12/2018
1709 Semi-Annual Channel (Targeted) 10/17/2017 16299.492 6/12/2018
1703 Semi-Annual Channel 7/11/2017 15063.1155 6/12/2018
1703 Current Branch (CB) 4/11/2017 15063.1155 6/12/2018
1607 Current Branch for Business (CBB) 11/29/2016 14393.2312 6/12/2018
1607 Current Branch (CB) 8/2/2016 14393.2312 6/12/2018
1607 Long-Term Servicing Branch (LTSB) 8/2/2016 14393.2312 6/12/2018
1507 (RTM) Long-Term Servicing Branch (LTSB) 7/29/2015 10240.17889 6/12/2018

Partially Fixed as of June 26, 2018.

  • Please Update to Windows 10 1803 Build 17134.165+
  • Update Intel HD 630 driver to 24.20.100.6194+
  • Update NVIDIA Driver to 398.36+

Hi everyone,

With the latest KB4284848 the problem is partially solved. The community and I have tested the build and we can confirm that it fixes most of the freezes. 

There are still some problems though. Some freezes left within the Edge browser and File Explorer. Please post your feedback!

Fixed:

  • Sometimes opening Action Centre to see the notifications causes a freeze. Fixed with Windows 10 1803 Build 17134.137.
  • Click on Safely remove hardware and it freezes! Fixed with Windows 10 1803 Build 17134.137.
  • Opening Explorer triggers dGPU without causing a freeze. Fixed with NVIDIA GeForce Driver 397.93
  • Opening some store apps like Instagram for the first time. Fixed with Windows 10 1803 Build 17134.137.
  • Turning ON Bluetooth first time after reboot freezes. Fixed with Windows 10 1803 Build 17134.165?
  • Opening Windows Image Viewer (app + classic Foto viewer) ~~>~~Fixed with Windows 10 1803 Build 17134.165?
  • Starting slideshow in MS's own PowerPoint. Fixed with Windows 10 1803 Build 17134.165?
  • First time opening Display Settings via right click triggers dGPU and causes a freeze. Fixed with Windows 10 1803 Build 17134.165?
  • Start Menu > Shut Down > Triggers dGPU and freezes. Fixed with Windows 10 1803 Build 17134.165?

Not Fixed:

  • Changing resolution > Still causing the lag sometimes.
  • Locking the session (Win + L) triggers dGPU and makes a freeze every time.
  • First time video playback with Edge triggers dGPU and causes a freeze.

Last Update: July 15th, 2018

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-04-12T19:56:59+00:00

    Having the same issue on my Dell 7577.

    Tried almost all the suggestions out there on the Internet, nothing seems to work.

    Can we get an ETA on the official fix? It's getting more ridiculous by each passing day.

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  2. Anonymous
    2018-04-12T18:22:30+00:00

    I sincerely don't know about AMD, because I didn't test one...did you test one? All I can say is that Windows works perfect for 6700HQ + GTX960M and for 7700HQ + GTX1060 it doesn't, which takes me to think that Intel and NVIDIA is to blame. Their drivers should be optimised for Windows 10, it's simple.

    Even so, if it's not NVIDIA's fault, their new Pascal dGPU freezes the system, they should have said: Hey Microsoft let's fix this together, we are looking bad or let's give you some help. Although Windows 10 it's universal, works on a lot of machine combinations, drivers are what it should make it work with Windows. And everyone says: It's not our fault... so I don't believe NVIDIA or Intel, all blame Microsoft for the freeze. The Drivers are not Microsoft's responsibility.

    The only way Microsoft is to blame if the switch is made through Windows, but again comes a question, why on 6700HQ + GTX960M the switch is perfect and on the new ones it's not? believe me I have tested the crap out of my two laptops with Optimus State Viewer to notice the switch in a lot of situations.

    Also why does NVIDIA Optimus State Viewer works, if the switch is made from Windows? Because the switch is made from Nvidia Optimus. Also you can see here: http://www.nvidia.com/object/optimus_technology.html that they are very proud of their "Technology"

    Although I respect you, your hard work till now and your opinion, I will still believe that NVIDIA is to blame here, at least for their laziness in cooperating with windows to fix this. They are looking bad and don't give a crap. Take a look at Intel, although they were lame by closing the thread, at least they have "fixed" something, responded and apologized. Where is NVIDIA?

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  3. Anonymous
    2018-04-12T14:06:08+00:00

    There are users with AMD who also have the problem. So, it is not an NVIDIA problem, sorry. I've emailed NVIDIA in the beginning and they are telling the same as Intel: It is up to Microsoft to fix the issue.

    And just like Intel, they can't openly point fingers at Microsoft...

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  4. Anonymous
    2018-04-12T11:56:31+00:00

    Why do I think it's NVIDIA's problem? The freeze appears only when the dGPU(NVIDIA) is turned from off to on.

    At first I thought the dGPU switch is made by the intel chipset but it's made by NVIDIA Optimus, see here: http://www.nvidia.com/object/optimus_technology.html   they even have a great video: THE BEST NOTEBOOK EXPERIENCE ... wooow!!!

    How did Intel solve the problem with the left click, or control panel? Simple they avoided triggering the dGPU, because the intel driver triggered the dGPU like other desktop applications (Chrome, Firefox, etc.)

    Microsoft can make a fix for this - same like Intel to avoid triggering the dGPU for desktop applications, but that is beyond stupid. Why should they do that if for example on a 6700HQ + GTX960M the switch is perfect with no freezes, I know this because, as I said, I own both laptops and tested them. There are a lot of desktop applications that need the dGPU, like Adobe Photoshop or Adobe After Effects, not all people who bought this combination use it only for gamming. And the freeze is very annoying when using those applications.

    We should also write on NVIDIA's forum, because I think it's their fault. The Drivers belong to NVIDIA, it's their job to make sure that it works with Windows 10.

    I am starting to think that this is a hardware problem from NVIDIA and cannot be fix through software, if that is the situation we should get our money back or NVIDIA should recall all laptops and fix them.

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  5. Anonymous
    2018-04-12T11:06:02+00:00

    HP Pavilion Power 15-cb013ng got the same problem please add to the affected Laptops

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