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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
Note: Clicking on solved my problem doesn't show you the solution or any response.
This is not a coincidence, I also got this same problem this morning after it working fine last night. RIP Porsche 911 GT3 RS. I was 2 challenges away from finishing it. Also, I can confirm it is not a window store problem. I was able to download other apps just fine, in fact, Asphalt Xtreme works just fine for me on Windows 10. This is an Asphalt 8 specific issue.
i know the feeling (:
It's happening to me too. Coincidentally (or not) was after the last Windows update.
I think it has nothing to do with Gameloft, because I have another game (not from Gameloft) with the same problem: 2020: My Country. I think it has to do with the last update.
And those methods that are spread over the internet (including here in the forum) will not solve the problem of many of us. And it is risky as it will tweak system settings, possibly leading to loss of game data... Microsoft has to urgently release an update to fix the problem.
DO NOT DO ANYTHING BY YOURSELF, GUYS.
