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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
Yes, it's something with Gameloft/Microsoft, may be with Microsoft because the error code seems to have connection Store. And talking about Gameloft, I once for some reason visited one and saw good response there. Anyways, we'll have to wait to hear from officials. And if this is a issue of Gameloft, I think they will clarify the situation in their website.
Best Regards.
I have a feeling we are all screwed
just tried to play and got the same error code I figure its either the micrf-store or its Game-loft.... hopefully some one or someones contacted both and there working on an update/fix for it...
I went to sent gameloft an email and before you sent it take you to a page to see if there are related issues and there was one for our error code and it says
Asphalt 8: Airborne
Cannot enter the game on Windows device (error code 0x803F8001)
Please do not worry, our developers are already checking this issue. We will inform you of the resolution as soon as the reason is detected.
