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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
It has finally installed. solved one of my 100 problems great can you help me out with others too...
I just got problem today 07/12/2017 and remembered
To sign into the Xbox app and sign to my Microsoft windows account not as a Standard account.
This link ---> How to sign into your Microsoft Account
I had this problem with Asphalt Extreme and Sniper Fury, till I started playing around with my Microsoft windows account..
I started running some games and apps from the windows store while signed out of my Microsoft Account, some apps worked, but the games gave me the error " CHECK YOUR ACCOUNT ".
I think most of the windows store game and some apps will not run less you sign into you Microsoft account when the computer starts.
Once I signed into the Xbox app on windows 10 and my Microsoft windows account Asphalt 8: Air Born is up and running.
i have an update (KB4025342) but it dosent work for me!!!
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
Thank you eddl69 that is the right Solution !! With this method the Game working Again!
