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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
Excuses, so far i know of 3 different games from 3 different vendors got broken after a Microsoft update: asphalt 8, 2020 my home, and backgammon pro, so in what world this is not Microsoft's fault do you think that the 3 vendors fabricated a conspiracy to break their games and piss off thousands of users? Ha!
I don't know! I got this fixed on me, that's all I can say.
AHA! Does this solve it for most or all of rest of you? Serendipity, synchronicity, blind luck or Nell and Dudley Do-Right's horse saves the day?
Hope so. Still sounds like a funny way to have to get it to work, but whatever.
Hey guess what? I got mine fixed already yesterday now!
I just need to make a new local account and log into that, start the download and then cancel it, log out from the new account and log back into my main account and finally it started to reinstall.
It's sad for me that I missed so many time limited events and 3 daily login rewards because of this issue.
