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Yesterday the game worked fine, but now today on July 7th when I launch the game to play, I get the error message saying "check your account" when my account is fine, so I tried to restart the PC and didn't worked, then when I uninstall the game to reinstall, I can't reinstall it because it keeps giving me the same error message with this error code: 0x803F8001. I even runned wsreset.exe to clear the cache, restore the Windows store to default and restarted the PC again, but nothing worked. I can install other apps and games with no problem.
Any help would be appreciated, please.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Solved my Problem ... wsreset - logout Store account (used normal an in game) logged in with my Company Account - download Asphalt with that account (never done before !!!!) got license - after download logged in Store with own account - start game and loaded Cloud data ... worked !
the main Problem is the store and the account - simply get a new ms account for tempoary download and use your own account after download to start an Play game ... have fun ... best greetz eddl69
I have The Same Problem , Whenever i tried to Launching Asphalt 8. It says app is not Available for You. Error Code -0x803f8001
that is pretty much exactly what happened with me. Game was fine last night then this morning said "not available to you go to the Microsoft Store" so I did. I couldn't figure out what was going on. I restarted my pc. Same thing so I uninstalled the app and restarted again. Came back got exactly the same as the screen shot above. What is going on MICROSOFT!?
It is NOT US. It is YOU or Asphalt 8 Airborne or Both. Maybe the Asphalt 8 Airborne HACKERS caused this??hmmm
I have The Same Problem , Whenever i tried to Launching Asphalt 8. It says app is not Available for You. Error Code -0x803f8001
I confirm this solution does not work
Windows Store Troubleshooter has reported that the windows store cache may be corrupted.
Oh! consider trying again please, the link above contains official's reply.